Bloomreach experienced a critical incident on January 27, 2026 affecting EU1, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
EU1
Update timeline
- investigating Jan 27, 2026, 10:44 PM UTC
We are currently investigating this issue.
- investigating Jan 27, 2026, 10:45 PM UTC
Investigation in progress
- identified Jan 27, 2026, 10:58 PM UTC
The service has been restored and is operating normally. We are continuing to monitor the situation and investigate the issue, checking all components
- resolved Jan 27, 2026, 11:09 PM UTC
The instance is back up and fully operational.