Bloomreach experienced a critical incident on January 21, 2026 affecting Discovery US and Discovery EMEA and 1 more component, lasting 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 21, 2026, 08:26 AM UTC
Dear Customers, We're currently observing catalog feed Ingestion failures. Our engineering team is actively investigating the root cause and closely monitoring performance. We'll provide updates here as soon as more information becomes available. For any immediate assistance, please reach out to [email protected]/[email protected]. Thank you for your continued patience and cooperation. Kind regards, Bloomreach Support Team.
- identified Jan 21, 2026, 08:44 AM UTC
Dear Customers, The issue has been identified, and our teams are working on implementing the fix. Regards, Bloomreach Support Team.
- monitoring Jan 21, 2026, 08:51 AM UTC
Dear Customer, A fix has been implemented, and data ingestion has been resumed. Please verify, and we are continuing to monitor. Regards, Bloomreach Support Team.
- resolved Jan 21, 2026, 08:54 AM UTC
Dear Customers, We are pleased to inform you that feed ingestion is now operational. For any further questions, please reach out to [email protected]. Thank you for your continued patience and cooperation. Regards, Bloomreach Support Team.