Bloomreach experienced a minor incident on July 28, 2026 affecting Discovery US and Discovery EMEA, lasting 1h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 28, 2026, 01:59 PM UTC
Dear Customers, We are aware that some clients are intermittently experiencing issues logging in to the Bloomreach search and merchandising dashboard. Our engineering teams are actively working on this issue, and we will keep you posted on further updates related to this incident. Regards, Bloomreach Support Team
- identified Jul 28, 2026, 02:18 PM UTC
Dear Customers, The root cause has been identified, and our teams are working on implementing the fix. Regards, Bloomreach Support Team
- monitoring Jul 28, 2026, 03:01 PM UTC
Dear Customers, A fix has been implemented and we are monitoring to confirm the incident has been resolved. Regards, Bloomreach Support Team
- resolved Jul 28, 2026, 03:26 PM UTC
Dear Customers, We are pleased to inform you the Bloomreach dashboard is now accessible to all clients. Regards, Bloomreach Support Team