Bloomreach experienced a minor incident on July 24, 2026 affecting Discovery US and Discovery EMEA and 1 more component, lasting 1h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 24, 2026, 08:01 AM UTC
Dear Customer, We are currently experiencing intermittent latency with Bloomreach Search availability due to a third-party service. Our engineering team is involved and actively investigating the issue. We will keep you informed and will update you as soon as we have any more information. Kind regards, Bloomreach Support Team.
- monitoring Jul 24, 2026, 08:28 AM UTC
Dear Customer, Based on our continued monitoring and log review, we are seeing Search API error rates and latency going down. Our teams are actively monitoring the situation and working with the third-party provider to fully resolve the issue. If you continue to face any issues or have further questions, please reach out to [email protected]. Regards, Bloomreach Support Team
- resolved Jul 24, 2026, 09:41 AM UTC
Dear Customers, This issue is now resolved, and services are back to normal and fully operational. If you face any additional issues or have questions, please reach out to [email protected]. We apologize for the inconvenience caused. Regards, Bloomreach Support Team