Bloomreach incident
Bloomreach Components Impacted Intermittently
Bloomreach experienced a notice incident on October 20, 2025 affecting Discovery US and Discovery EMEA and 1 more component, lasting 2h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 20, 2025, 10:14 AM UTC
Dear Customer, We previously experienced intermittent connectivity issues with our Cloud Service Provider, which affected access to the Bloomreach Discovery. Due to this, we were unable to provide timely updates via our status page. We are pleased to inform you that Bloomreach Discovery services are now accessible. Our teams continue to actively monitor the situation to ensure ongoing stability and performance. If you have any questions or require further assistance, please contact our support team. We appreciate your patience and understanding as we worked through this issue. Kind regards, Bloomreach Support Team
- resolved Oct 20, 2025, 12:47 PM UTC
Dear Customer, We are glad to inform you that, after monitoring the incident, we can confirm Bloomreach services are operational. Please verify the availability of your Bloomreach applications and let us know if you continue to experience any issues. We apologize for the inconvenience caused. If you have any further questions or need additional assistance, please reach out to support. Best regards, Bloomreach Support team