Blackline Outage History

Customers may experience login failures when attempting to authenticate via Okta Single Sign-On (SSO) on Sandbox NA3. BlackLine teams are actively investigating the issue, and we will post regular updates to this page until it is fully resolved.

Customers may be experiencing an issue where performance is degraded on the NA3 & SBNA3 (Production & Sandbox) applications. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

Customers may be experiencing an issue where User Session Performance Degradation in NA3 Prod and SB. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

Customers may be experiencing an issue where they are experiencing intermittent service disruptions or performance degradation. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

We are continuing to investigate this issue.

Customers may be experiencing an issue where few applications will not be accessible in Sandbox environment. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

We are continuing to investigate this issue.

Customers may be experiencing an issue where Unavailability of few applications in Production. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

We are continuing to investigate this issue.

BlackLine is currently investigating an incident causing slow user session performance and unexpected logouts for some users. The engineering team is actively working to identify the root cause and restore normal service. This post serves as an initial notification to clients, acknowledging the issue and assuring them that it is being treated with the highest priority. Further updates will be provided as the investigation progresses.

BlackLine will be performing critical maintenance in Production environments on 2 April, 2026 at 7:45 PM UTC as part of our continued commitment to ensure our infrastructure reliability and redundancy. This maintenance is needed to replace a certificate. We expect no more than a minute or two of potential service interruption. Maintaining uptime and availability is of the utmost importance to BlackLine and we strive to provide as much notice as possible. From time to time, it may be necessary to perform critical maintenance to continue to provide the availability and uptime our customers expect. We appreciate your patience and understanding during this maintenance.

BlackLine will be performing critical maintenance in our EU Production environment only on 2 April, 2026 at 11:35PDT as part of our continued commitment to ensure our infrastructure reliability and redundancy. This maintenance is needed to replace a certificate. We expect no more than a minute or two of potential service interruption. Maintaining uptime and availability is of the utmost importance to BlackLine and we strive to provide as much notice as possible. From time to time, it may be necessary to perform critical maintenance to continue to provide the availability and uptime our customers expect. We appreciate your patience and understanding during this maintenance.

Customers may be experiencing an issue while accessing the Readsoft application. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

Customers may be experiencing an issue where SFTP functionality may be affected. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Customers may be experiencing an issue where difficulties in scheduling jobs related to DMP and DAI, BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

Customers may be experiencing an issue with accessing FCM Journals and compliance. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

BlackLine has identified an event that will require a resynchronization of clusters on the backend. Users may experience slightly slower than normal performance for the next few hours. All functionality is fully intact. BlackLine is monitoring the situation and will update as events warrant; at this time we do not anticipate any further issues.

We are currently investigating reports of delayed or intermittent performance with our FTP service. Some users may be experiencing slowness or timeouts when accessing or transferring files. Our engineering team is actively working to identify the root cause of the issue and restore normal performance as quickly as possible. We sincerely apologize for any disruption this may be causing to your workflow. We will provide another update as soon as we have more information.