Blackline experienced a minor incident on September 17, 2026 affecting SB NA3 and SB EU3 and 1 more component, lasting 1h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 17, 2026, 04:08 AM UTC
Customers may be experiencing an issue with attaching and downloading documents for Journals in Sandbox. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
- identified Sep 17, 2026, 05:06 AM UTC
Customers may be experiencing an issue with attaching and downloading documents for Journals in Sandbox. BlackLine teams have identified the cause and are developing a fix for the issue.
- monitoring Sep 17, 2026, 05:15 AM UTC
BlackLine has deployed a fix for attaching and downloading documents for Journals in Sandbox issue. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
- resolved Sep 17, 2026, 05:34 AM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.