Blackline experienced a minor incident on August 2, 2026 affecting SB NA3 and PROD NA3, lasting 1d 11h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 02, 2026, 02:01 AM UTC
We are aware that some customers may be experiencing slower-than-normal performance within their environment. Our team has identified the cause and is actively working to rebalance the affected infrastructure to restore normal performance levels. There is no impact to data integrity or security, and all services remain available. You may experience a brief, momentary interruption as we complete this work. We will provide an update once normal performance has been fully restored. We apologize for any inconvenience and appreciate your patience.
- monitoring Aug 02, 2026, 02:29 AM UTC
Normal performance has been restored across the affected environments. We will continue to monitor closely to ensure stability. Thank you for your patience throughout this issue.
- resolved Aug 03, 2026, 01:05 PM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.