Blackline incident
Production document share issue across G03 US, G17 EU and G27 APAC
Blackline experienced a major incident on August 25, 2026 affecting PROD NA3 and PROD EU3 and 1 more component, lasting 3h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 25, 2026, 07:17 PM UTC
Customers may be experiencing an issue with interruption of document upload, download, and imports . BlackLine teams are investigating the issue. Our engineering teams are actively investigating the situation to restore full functionality. We will provide regular updates on this page until the issue is resolved.
- identified Aug 25, 2026, 08:10 PM UTC
We are currently experiencing an interruption affecting matching data source imports, document uploads and downloads, and Excel-based journal creation across our NA3, EU, and AP1 regions. Our engineering teams have identified the underlying configuration issue and are actively implementing the necessary updates to restore functionality.
- monitoring Aug 25, 2026, 08:24 PM UTC
Our engineering teams have implemented the necessary updates to restore functionality. The services that are affecting matching data source imports, document uploads and downloads, and Excel-based journal creation across our NA3, EU, and AP1 regions now stable. We will continue to monitor and confirm when resolved
- resolved Aug 25, 2026, 10:17 PM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.