Blackline incident

Incorrect Language Character Display in Journal Services (Sandbox NA3)

Blackline experienced a minor incident on August 17, 2026 affecting SB NA3, lasting 18h 11m. The incident has been resolved; the full update timeline is below.

Started: Aug 17, 2026, 11:29 PM UTC
Resolved: Aug 18, 2026, 05:41 PM UTC
Duration: 18h 11m
Detected by Pingoru: Aug 17, 2026, 11:29 PM UTC

Affected components

SB NA3

Update timeline

identified Aug 17, 2026, 11:29 PM UTC

We are currently investigating an issue affecting some Sandbox environments where the Journal Services page is intermittently displaying incorrect language characters. This is a display-only issue and does not impact data integrity or functionality. If you experience this, refreshing your browser page will temporarily resolve the display.
monitoring Aug 18, 2026, 01:01 AM UTC

Our engineering teams have identified the source of the display anomaly and successfully deployed a permanent resolution to the impacted environment. Normal system performance and correct language rendering have been fully verified.
resolved Aug 18, 2026, 05:41 PM UTC

BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.