Blackline experienced a minor incident on September 21, 2026 affecting SB NA3 and PROD NA3, lasting 10h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 21, 2026, 02:53 AM UTC
Customers on the US server (NA3/SBNA3) may be experiencing an issue where their BL NetSuite Connector jobs are failing. BlackLine teams are investigating the issue alongside the vendor. We will provide regular updates on this page until the issue is resolved.
- monitoring Sep 21, 2026, 04:08 AM UTC
BlackLine has deployed a fix for the NetSuite Connector issue. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
- monitoring Sep 21, 2026, 04:18 AM UTC
We are continuing to monitor for any further issues.
- resolved Sep 21, 2026, 01:45 PM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.