Blackline incident
Netsuite Connector customer connectivity issue
Blackline experienced a minor incident on August 6, 2026 affecting SB NA3 and PROD NA3 and 1 more component, lasting 3d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Aug 06, 2026, 06:58 PM UTC
BlackLine is aware of an issue impacting some customers using the NetSuite Connector, causing import jobs to fail since approximately 08/04/2026 . Our investigation indicates this issue does not originate within the BlackLine platform but is related to a known issue with the NetSuite ERP. A workaround is available that resolves this issue. If your NetSuite interface jobs are failing, please contact BlackLine Support by submitting a case. Our teams will provide you with the necessary instructions to restore functionality. We will continue to monitor the situation and provide further updates as they become available. Thank you for your patience and understanding.
- resolved Aug 10, 2026, 03:46 PM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.