Blackline incident

Possible Slowdown on (NA3 & SBNA3) Environments

Minor Resolved View vendor source →

Blackline experienced a minor incident on October 7, 2026 affecting Account Reconciliations and Journal Entry and 1 more component, lasting 17h 18m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2026, 05:15 AM UTC
Resolved
Oct 07, 2026, 10:34 PM UTC
Duration
17h 18m
Detected by Pingoru
Oct 07, 2026, 05:15 AM UTC

Affected components

Account ReconciliationsJournal EntryAccount ReconciliationsJournal Entry

Update timeline

  1. identified Oct 07, 2026, 05:42 PM UTC

    Customers may be experiencing an issue with page slowness and general degradation throughout the UI when logged into NA3 and SBNA3 environments. BlackLine teams have identified the cause and are implementing a solution for the issue.

  2. monitoring Oct 07, 2026, 07:46 PM UTC

    Customers may be experiencing an issue with page slowness and general degradation throughout the UI when logged into NA3 and SBNA3 environments. BlackLine teams have implemented a solution and are monitoring as services stabilize.

  3. monitoring Oct 07, 2026, 08:59 PM UTC

    The BlackLine team is continuing to monitor the services as they stabilize. Customers may be experiencing page slowness and general degradation throughout the UI when logged into NA3 and SBNA3 environments.

  4. resolved Oct 07, 2026, 10:34 PM UTC

    BlackLine has confirmed that services in NA3 and SBNA3 environment has stabilized. Issue causing page slowness and general degradation have been resolved. We apologize for any inconvenience this issue may have caused.