Blackline experienced a minor incident on August 3, 2026 affecting SB NA3 and PROD NA3, lasting 18h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 03, 2026, 05:35 PM UTC
A subset of customers may be experiencing an issue where performance is degraded on the NA3 & SBNA3 (Production & Sandbox) applications. BlackLine teams are working to update and restart services. We will provide regular updates until the issue is resolved.
- monitoring Aug 03, 2026, 07:02 PM UTC
BlackLine has updated and restarted services. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues.
- monitoring Aug 04, 2026, 09:47 AM UTC
We have implemented the mitigation steps, we are continuing to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
- resolved Aug 04, 2026, 11:58 AM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.