Blackline experienced a minor incident on July 16, 2026 affecting PROD NA3, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 16, 2026, 05:19 AM UTC
Customers may be experiencing an issue where some Studio integration jobs are erroring out intermittently. BlackLine teams are investigating the issue. For any failed scheduled jobs, please try initiating a manual run for the interim. We will provide regular updates on this page until the issue is resolved.
- identified Jul 16, 2026, 08:58 AM UTC
Customers may be experiencing an issue where some Studio integration jobs are erroring out intermittently. Blackline engineering teams have successfully identified the source of this behavior and are actively developing a targeted solution. While we work toward a full resolution, please continue to initiate a manual run for any scheduled jobs that fail.
- monitoring Jul 16, 2026, 09:18 AM UTC
BlackLine teams have deployed a solution to address the intermittent errors with Studio integration jobs that began on July 13. Customers should now be able to successfully resume their normal activities without interruption. We are actively monitoring the environment to ensure ongoing stability and verify the effectiveness of the deployed fix. We will provide a final update to confirm full operational status once our monitoring period is complete.
- resolved Jul 17, 2026, 05:55 AM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.