Blackline incident

I2C AR-Multi Tenant - Potential impact to file loading - 21 August 2026

Minor Resolved View vendor source →

Blackline experienced a minor incident on August 21, 2026 affecting EU, lasting 3h 23m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2026, 12:21 PM UTC
Resolved
Aug 21, 2026, 03:45 PM UTC
Duration
3h 23m
Detected by Pingoru
Aug 21, 2026, 12:21 PM UTC

Affected components

EU

Update timeline

  1. investigating Aug 21, 2026, 12:21 PM UTC

    We are currently encountering an issue whereby a file import service needs to be cycled. We don't anticipate any impact to client instances, but there may be a brief period of latency encountered within specific scenarios. We are monitoring all transmissions and traffic during this period, and are expecting to have full service resumed shortly.

  2. identified Aug 21, 2026, 12:30 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 21, 2026, 12:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 21, 2026, 03:45 PM UTC

    This incident has been resolved.