Blackline incident
US2 - Intermittent FTP transaction Processing - FCM
Blackline experienced a minor incident on October 1, 2025 affecting PROD US2 and SB US2 and 1 more component, lasting 21h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2025, 09:23 PM UTC
Customers may be experiencing an intermittent issue where FTP submitted transactions are not processing as expected. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
- monitoring Oct 01, 2025, 09:26 PM UTC
BlackLine has deployed a fix for the intermittent US2 FTP Issue. US2 customers with FTP transactions submitted in the last couple of days may need to reprocess the submitted transaction. All failed FTP transactions should be resubmitted. You should be able to resume normal activities. We will continue to monitor the situation to ensure that no additional issues arise.
- resolved Oct 02, 2025, 04:46 PM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.