Blackline incident

Various customers - unable to access payments - ARA

Minor Resolved View vendor source →

Blackline experienced a minor incident on October 6, 2025 affecting US and EU and 1 more component, lasting 3h 47m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2025, 08:12 AM UTC
Resolved
Oct 06, 2025, 12:00 PM UTC
Duration
3h 47m
Detected by Pingoru
Oct 06, 2025, 08:12 AM UTC

Affected components

USEUAU

Update timeline

  1. investigating Oct 06, 2025, 08:37 AM UTC

    Customers may be experiencing an issue where unable to access payments. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.

  2. identified Oct 06, 2025, 09:16 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Oct 06, 2025, 11:55 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Oct 06, 2025, 12:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 06, 2025, 12:56 PM UTC

    This incident has been resolved.