Blackline experienced a notice incident on October 7, 2025 affecting PROD US2, lasting 20h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 07, 2025, 09:33 PM UTC
Customers may be experiencing an issue where certain grids, dashboards, and reports are slow to load or do not load completely. BlackLine teams are investigating the issue. We will provide regular updates on this page until the issue is resolved.
- monitoring Oct 07, 2025, 10:19 PM UTC
BlackLine has deployed corrective actions for the Page Loading Issues. You should be able to resume normal activities, and functionality should be fully operational. We will continue to monitor the situation to ensure there are no additional issues.
- monitoring Oct 08, 2025, 12:48 AM UTC
BlackLine has confirmed that normal operations have been restored. We will continue heightened monitoring on the affected service for the next day or more.
- resolved Oct 08, 2025, 06:05 PM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.