Blackboard Outage History

Started Oct 09, 2026, 11:23 AM UTC· resolved Oct 09, 2026, 04:09 PM UTC

1. investigating Oct 09, 2026, 11:23 AM UTC

   We are currently investigating this issue.

2. identified Oct 09, 2026, 11:52 AM UTC

   We have identified the issue affecting the Institution Page and are actively working on a fix.

3. identified Oct 09, 2026, 12:39 PM UTC

   A few clients in the APAC region are also affected by the issue. We are actively working on implementing a fix and will provide updates as progress is made.

4. identified Oct 09, 2026, 12:55 PM UTC

   Institution Page unavailable for a subset of Blackboard LMS clients in Europe and APAC Some Blackboard LMS clients in Europe and APAC are unable to load the Institution Page. Affected users may see an error or a blank page when selecting Institution Page from the base navigation. All other areas of the LMS are operating normally. Our engineering team has identified the component responsible and is working to restore service. We have not identified any impact to data

5. monitoring Oct 09, 2026, 02:44 PM UTC

   A fix has been implemented and we are monitoring the results.

6. resolved Oct 09, 2026, 04:09 PM UTC

   This incident has been resolved.

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Started Oct 08, 2026, 05:04 PM UTC· resolved Oct 09, 2026, 11:25 AM UTC

1. investigating Oct 08, 2026, 05:04 PM UTC

   We are currently investigating an issue with Platform Extensions v1 Applications. Platform v2 Applications are operating as expected.

2. identified Oct 08, 2026, 05:47 PM UTC

   The issue has been identified, and a solution is being worked on.

3. identified Oct 08, 2026, 08:22 PM UTC

   The assigned teams are continuing to work on restoring services.

4. monitoring Oct 08, 2026, 11:40 PM UTC

   Fix has been implemented and the issue is being monitored.

5. resolved Oct 09, 2026, 11:25 AM UTC

   We have monitored the issue, and all Platform Extensions are functioning as expected

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Started Sep 29, 2026, 09:14 PM UTC· resolved Oct 07, 2026, 03:36 PM UTC

1. identified Sep 29, 2026, 09:14 PM UTC

   Blackboard is investigating an issue affecting access to worksheets in Snowflake. Users may be unable to view previously saved worksheets. Queries can be run in workspaces, but will see errors. Our team is actively working to resolve the issue and will provide updates as they become available.

2. resolved Oct 07, 2026, 03:36 PM UTC

   The incident has been resolved: Snowflake has implemented a fix for the underlying issue and Blackboard has verified that services are working as intended. Please contact Blackboard Support if you encounter any ongoing issues.

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Started Sep 21, 2026, 03:42 PM UTC· resolved Sep 22, 2026, 03:38 AM UTC

1. investigating Sep 21, 2026, 03:42 PM UTC

   Some customers are currently experiencing Oops errors when accessing Blackboard Attendance. We are investigating the issue and will provide further updates as more information becomes available

2. investigating Sep 21, 2026, 07:11 PM UTC

   Blackboard Platform and Ops teams have been engaged as we continue to investigate the issue.

3. identified Sep 21, 2026, 10:03 PM UTC

   The issue has been identified, and a remediation is in progress. We will continue to monitor the situation and provide updates as information becomes available.

4. resolved Sep 22, 2026, 03:38 AM UTC

   This incident has been resolved

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Started Aug 31, 2026, 12:18 PM UTC· resolved Sep 15, 2026, 12:27 AM UTC

1. investigating Aug 31, 2026, 12:18 PM UTC

   We are investigating a potential issue with Ally's underlying OCR (Optical Character Recognition) process that is causing an increased number of failures when attempting to OCR a scanned PDF in both the Instructor Feedback and Alternative Formats. These features remain available and the issue appears to be intermittent and not impacting every scanned PDF at this time. We are investigating with our OCR provider to determine the root cause.

2. monitoring Sep 08, 2026, 07:02 PM UTC

   While we have seen failure rates decrease over the last week we continue to monitor this with our OCR provider to determine any additional next steps.

3. resolved Sep 15, 2026, 12:27 AM UTC

   OCR Processing has remained within expected levels. Analysis shows the potential cause of the initial issue as an error during the final export step when converting to OCR PDF. The Ally team continues to work with our OCR provider to determine potential improvements to this process.

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Started Aug 19, 2026, 10:10 PM UTC· resolved Aug 21, 2026, 09:06 PM UTC

1. investigating Aug 19, 2026, 10:10 PM UTC

   Blackboard is currently investigating a service disruption affecting a number of customers. We are investigating increased error rates related to a storage system impacting a group of clients deployed on Blackboard LMS in US East. Additional updates will be posted to status.blackboard.com

2. investigating Aug 19, 2026, 10:48 PM UTC

   We are continuing to investigate the issue and are actively working with Blackboard's infrastructure partners to diagnose and resolve the issue as quickly as we can. We will continue to provide updates at status.blackboard.com

3. investigating Aug 19, 2026, 11:10 PM UTC

   Update: Adjusting scope from "Blackboard - SaaS - Global" to "Blackboard - SaaS (US)"

4. investigating Aug 20, 2026, 12:06 AM UTC

   Blackboard is continuing to work directly with our infrastructure partners to diagnose and resolve the issue. We will continue to post updates to status.blackboard.com

5. investigating Aug 20, 2026, 01:17 AM UTC

   Blackboard is continuing to work directly with our infrastructure partners to diagnose and resolve the issue. We will continue to post updates to status.blackboard.com

6. identified Aug 20, 2026, 01:40 AM UTC

   The issue has been identified, and Blackboard is working to restart and restore services. There may continue to be instability while we work to ensure all services are fully recovered. Next update to status.blackboard.com will be in 1 hour

7. monitoring Aug 20, 2026, 02:38 AM UTC

   The issue has been identified, and the affected services have been restored. Blackboard is continuing to monitor these underlying services. Updates will continue to be posted on status.blackboard.com until this incident is resolved.

8. monitoring Aug 20, 2026, 03:36 AM UTC

   The issue has been identified, and the affected services have been restored. Blackboard is continuing to monitor these underlying services. Updates will continue to be posted on status.blackboard.com until this incident is resolved.

9. monitoring Aug 20, 2026, 04:40 AM UTC

   The issue has been identified, and the affected services have been restored. Blackboard is continuing to monitor these underlying services. Updates will continue to be posted on status.blackboard.com until this incident is resolved.

10. monitoring Aug 20, 2026, 06:52 AM UTC

    The affected services have been restored and remain stable. Blackboard continues to monitor the underlying services to ensure ongoing stability.

11. monitoring Aug 20, 2026, 09:09 AM UTC

    The affected services have been restored and remain stable. Blackboard continues to monitor the underlying services to ensure ongoing stability.

12. monitoring Aug 20, 2026, 01:41 PM UTC

    The affected services remain stable. Blackboard continues to monitor the underlying services to ensure ongoing stability. The next update will be provided by close of business.

13. monitoring Aug 20, 2026, 09:46 PM UTC

    The affected services remain stable. Blackboard continues to monitor the underlying services to ensure ongoing stability. The next update will be provided by Tomorrow ( Friday) Morning.

14. monitoring Aug 21, 2026, 02:28 PM UTC

    Blackboard continues to monitor the underlying services to ensure ongoing stability.

15. resolved Aug 21, 2026, 09:06 PM UTC

    Blackboard continues to monitor the underlying services to ensure ongoing stability.

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Started Aug 19, 2026, 09:48 PM UTC· resolved Aug 19, 2026, 10:16 PM UTC

1. identified Aug 19, 2026, 09:48 PM UTC

   We are currently working with NetApp to resolve issue for 15 US clients and 5 LAC clients.

2. identified Aug 19, 2026, 10:01 PM UTC

   We are continuing to work on a fix for this issue.

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Started Aug 11, 2026, 01:53 PM UTC· resolved Aug 11, 2026, 09:05 PM UTC

1. identified Aug 11, 2026, 01:53 PM UTC

   A few Blackboard LMS clients are currently experiencing Intermittent issues. The team is investigating the root cause and working to restore normal performance.

2. identified Aug 11, 2026, 02:28 PM UTC

   Our team is actively working on the fix and continuing to investigate the root cause. We are closely monitoring the situation and working to restore normal performance as soon as possible.

3. identified Aug 11, 2026, 03:16 PM UTC

   Our team continues to investigate the underlying cause and is actively working toward a permanent resolution. The site has remained stable since 10:00 AM ET. We will continue to closely monitor the service and provide further updates as more information becomes available.

4. identified Aug 11, 2026, 04:18 PM UTC

   Our team continues to investigate the underlying cause and is actively working toward a permanent resolution. The site has remained stable since 10:00 AM ET, with no impact observed during this period. We will continue to closely monitor the service and provide further updates as more information becomes available.

5. identified Aug 11, 2026, 05:31 PM UTC

   Our team has identified the issue and is actively working toward a permanent resolution. The site has remained stable since 10:00 AM ET, with no impact observed during this period. We will continue to closely monitor the service and provide further updates as more information becomes available.

6. monitoring Aug 11, 2026, 06:56 PM UTC

   Our team has identified the issue and is actively working toward a permanent resolution. The site has remained stable since 10:00 AM ET, with no impact observed during this period. We will continue to closely monitor the service and provide further updates as more information becomes available.

7. resolved Aug 11, 2026, 09:05 PM UTC

   The sites have remained stable since 10:00 AM ET, with no further issues. Closing the incident.

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Started Aug 03, 2026, 02:49 PM UTC· resolved Aug 03, 2026, 05:34 PM UTC

1. investigating Aug 03, 2026, 02:49 PM UTC

   All messaging capabilities are currently down. We will advise as soon as they are operational.

2. resolved Aug 03, 2026, 05:34 PM UTC

   This incident has been resolved.

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Started Jul 16, 2026, 06:18 PM UTC· resolved Jul 17, 2026, 07:17 PM UTC

1. investigating Jul 16, 2026, 06:18 PM UTC

   We are aware of errors displaying in Accreditation & Program Review when attempting to edit standards or generate Offline Reports. The Development Team are working to resolve this issue.

2. resolved Jul 17, 2026, 07:17 PM UTC

   This incident has been resolved.

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Started Jul 16, 2026, 08:33 AM UTC· resolved Jul 16, 2026, 12:57 PM UTC

1. investigating Jul 16, 2026, 08:33 AM UTC

   We are currently investigating an issue affecting the production environment for multiple clients. We are investigating the issue.

2. identified Jul 16, 2026, 08:51 AM UTC

   We have identified the issue as being related to AWS CloudFront. We are actively working with AWS to restore service as quickly as possible. Our team is closely monitoring the situation and will provide further updates as soon as additional information becomes available.

3. identified Jul 16, 2026, 09:40 AM UTC

   We have identified the issue impacting a subset of customers. AWS has confirmed the issue and is actively working on mitigation efforts to reduce the impact. Our teams are closely monitoring the situation, coordinating with AWS, and working toward full recovery. We will continue to provide updates as more information becomes available.

4. identified Jul 16, 2026, 10:25 AM UTC

   AWS continues to work on mitigation efforts, and our teams remain actively engaged and closely coordinating with them. We continue to monitor the environment and provide updates as progress is made.

5. monitoring Jul 16, 2026, 11:24 AM UTC

   AWS has implemented a fix for the underlying issue. We are observing signs of recovery, and service appears to be stable at this time. We will continue monitoring the environment and provide updates if necessary.

6. resolved Jul 16, 2026, 12:57 PM UTC

   This incident has been resolved.

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Started Jul 02, 2026, 12:39 PM UTC· resolved Jul 03, 2026, 04:33 AM UTC

1. investigating Jul 02, 2026, 12:39 PM UTC

   A few Blackboard LMS clients are currently experiencing performance issues. The team is investigating the root cause and working to restore normal performance.

2. identified Jul 02, 2026, 01:14 PM UTC

   We have identified the query causing the performance issue. The team is actively working on a fix

3. monitoring Jul 02, 2026, 02:44 PM UTC

   A fix has been implemented and we are monitoring the results.

4. monitoring Jul 02, 2026, 09:08 PM UTC

   The issue has been resolved.

5. resolved Jul 03, 2026, 04:33 AM UTC

   This incident has been resolved.

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Started May 16, 2026, 06:48 AM UTC· resolved May 29, 2026, 01:24 PM UTC

1. identified May 16, 2026, 06:48 AM UTC

   The issue has been identified and a fix is being implemented.

2. identified May 16, 2026, 09:01 AM UTC

   We are continuing to work on a fix for this issue.

3. monitoring May 16, 2026, 10:14 AM UTC

   A fix has been implemented and we are monitoring the results

4. identified May 16, 2026, 11:04 AM UTC

   All sites are online

5. resolved May 29, 2026, 01:24 PM UTC

   This incident has been resolved.

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Started May 07, 2026, 04:13 PM UTC· resolved May 11, 2026, 01:42 PM UTC

1. investigating May 07, 2026, 04:13 PM UTC

   We are investigating a number of issues reported with the 4000.15.0 release to production environments. Multiple teams are working on this and we will provide more information as it becomes available.

2. investigating May 07, 2026, 07:11 PM UTC

   As we investigate an issue related to Release Conditions, the release of 4000.15.0 will be paused until this issue can be resolved, so the US East release is now on hold. Once resolved all sites will be updated with the fix.

3. identified May 08, 2026, 02:40 AM UTC

   We have identified the root cause of the issue related to Release Conditions. The team is working on a fix that will be released as soon as possible. In the meantime, we have updated production instances for customers that have opened a support ticket.

4. identified May 08, 2026, 09:28 AM UTC

   The engineering team is actively working on a resolution for the Release condition issue. As a temporary workaround until the fix is available, please remove any assessment access exceptions configured in the Gradebook (for example, custom start/end dates assigned to individual students). Once the exceptions are removed, the assessment will appear correctly in the student view. We appreciate your patience and understanding while we work toward a permanent resolution.

5. identified May 10, 2026, 08:49 AM UTC

   Resolved Update - The engineering team has completed the fix for the Release Conditions issue identified in version 4000.15.0. Deployment of the fix to production environments is currently in progress and will continue across all the sites. Once the deployment is completed, the issue related to assessment visibility and Release Conditions will be fully resolved. The team will continue to closely monitor the environments following the deployment to ensure platform stability and expected behavior. We appreciate your patience and understanding throughout this process.

6. resolved May 11, 2026, 01:42 PM UTC

   This incident has been resolved.

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Started Apr 27, 2026, 04:51 PM UTC· resolved Apr 28, 2026, 11:36 AM UTC

1. investigating Apr 27, 2026, 04:51 PM UTC

   We are experiencing a spike in activity beginning at 11:20AM EDT which has caused intermittent delays in the real-time processing of new content added to the LMS for Canvas institutions in the US. Real-time processing delays of approximately 1 to 2 hours for new content items may be seen during this time. Note that all other Ally features (alternative formats, instructor feedback and institutional report) for previously processed content items should still be working as expected.

2. resolved Apr 28, 2026, 11:36 AM UTC

   This incident has been resolved.

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Started Apr 24, 2026, 09:19 PM UTC· resolved Apr 24, 2026, 11:29 PM UTC

1. investigating Apr 24, 2026, 09:19 PM UTC

   Faculty are receiving an "Upload failed" error message when they try to add video or audio feedback on a quiz in the Overall Feedback area for their students. The upload process fails at the final stage. This has been confirmed across multiple users and different media types. Browsers: Verified on latest versions of Chrome; persists after clearing cache, cookies, and restarting systems. Error Message: "Upload Failed" appears on the progress bar in the Video Details pane.

2. resolved Apr 24, 2026, 11:29 PM UTC

   The issue has been resolved.

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Started Apr 21, 2026, 01:47 PM UTC· resolved Apr 21, 2026, 06:56 PM UTC

1. identified Apr 21, 2026, 01:47 PM UTC

   We are currently experiencing delays in the processing and generation of Alternative Formats for institutions in Europe. The Ally development team is treating this as a high priority while adding resources to process the existing backlog.

2. monitoring Apr 21, 2026, 05:54 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 21, 2026, 06:56 PM UTC

   Ally has worked through the remaining backlog and alternative formats are processing at a normal rate again.

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Started Apr 16, 2026, 07:37 AM UTC· resolved Apr 16, 2026, 10:08 AM UTC

1. investigating Apr 16, 2026, 07:37 AM UTC

   We are currently experiencing performance degradation. As a result, some Snowflake queries may run slower than usual, and Illuminate reports may take longer to load or could time out. Our team is actively investigating the issue and working to restore normal performance at the earliest

2. monitoring Apr 16, 2026, 09:19 AM UTC

   We have identified the root cause of the issue and deployed a fix to production. The team is closely monitoring performance to ensure stability

3. resolved Apr 16, 2026, 10:08 AM UTC

   The performance issue has been resolved. Snowflake queries and Illuminate reports are now operating normally

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Started Apr 13, 2026, 01:41 PM UTC· resolved Apr 17, 2026, 12:39 PM UTC

1. investigating Apr 13, 2026, 01:41 PM UTC

   Ally's bulk processing queues that handle updates from course syncs and course onboards are currently experiencing high traffic which may result in a delay of 1-2 hours for showing new indicators and/or new course reports. During this high traffic period Ally and its associated components remain available, however there may be delays in processing some of these updates including course copy processes. Real time processing for new content items remains at expected levels, but users may see a slight delay in report updates during this time as these processes catch up.

2. monitoring Apr 14, 2026, 12:44 PM UTC

   Ally has processed the majority of the backlog in our bulk processing queues which should decrease the delays for course syncs, copy processes and onboards. The Ally development team will continue to monitor progress and performance.

3. resolved Apr 17, 2026, 12:39 PM UTC

   This incident has been resolved.

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Started Mar 30, 2026, 05:30 PM UTC· resolved Apr 03, 2026, 08:11 PM UTC

1. identified Mar 30, 2026, 05:30 PM UTC

   We are experiencing another spike in activity which has caused intermittent delays in the processing of content added to the LMS for institutions in the US. Real time processing delays of approximately 1.5 hours for new content items may be seen during this time. Note that all other Ally features (alternative formats, instructor feedback and institutional report) for previously processed content items should still be working as expected.

2. monitoring Mar 30, 2026, 09:12 PM UTC

   The Ally development team has scaled up resources based on demand and will continue to monitor progress.

3. monitoring Apr 01, 2026, 11:28 AM UTC

   Real time processing queues have returned to normal levels while the team continues to monitor.

4. resolved Apr 03, 2026, 08:11 PM UTC

   This incident has been resolved.

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Started Mar 26, 2026, 07:56 PM UTC· resolved Mar 27, 2026, 11:30 AM UTC

1. identified Mar 26, 2026, 07:56 PM UTC

   We are experiencing a spike in activity beginning just before noon EST which has caused intermittent delays in the processing of content added to the LMS for institutions in the US. Real time processing delays of approximately 1 to 3 hours for new content items may be seen during this time. Note that all other Ally features (alternative formats, instructor feedback and institutional report) for previously processed content items should still be working as expected.

2. resolved Mar 27, 2026, 11:30 AM UTC

   Real time queues have returned to normal levels.

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Started Mar 18, 2026, 12:53 PM UTC· resolved Mar 18, 2026, 01:19 PM UTC

1. investigating Mar 18, 2026, 12:53 PM UTC

   We are currently experiencing an issue with Single Sign-On that may prevent some users from logging in to Illuminate across all regions. We are actively working to resolve it.

2. resolved Mar 18, 2026, 01:19 PM UTC

   The issue has been resolved and users should now be able to log in to Illuminate without issues.

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Started Mar 11, 2026, 04:53 PM UTC· resolved Mar 12, 2026, 07:06 PM UTC

1. investigating Mar 11, 2026, 04:53 PM UTC

   We are experiencing issues on AI image generation within Blackboard LMS. Instructors receive an error when attempting to generate new images. Previously generated images applied to courses are fine and not effected. We are investigating and working with our service provider towards a solution.

2. identified Mar 11, 2026, 09:13 PM UTC

   We have identified the root cause of the issue and are analyzing the options available to us to bring image generation back online. Please bear with us as we work through this. We are 'following the sun' on getting a solution deployed as soon as possible.

3. monitoring Mar 12, 2026, 02:43 PM UTC

   We have found a fix for AI image generation in Blackboard LMS. This has been through our QA process, the rollout has begun with positive initial signs of service restoration in production instances. We aim to post a final status on this once the rollout process to all instances has completed and post rollout QA is successful.

4. resolved Mar 12, 2026, 07:06 PM UTC

   We can report that the rollout to all production instances and final QA testing is now complete. Image generation is fully restored in all instances of Blackboard LMS. As part of this fix, you may notice an improvement in the generated image quality. If you have any further concerns or still are experience image generation issues, please raise a support ticket through the usual channels.

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Started Mar 02, 2026, 07:31 AM UTC· resolved Apr 06, 2026, 09:19 AM UTC

1. investigating Mar 02, 2026, 07:31 AM UTC

   We are experiencing issue on AWS services in ME-Central region due to power issue in few of the availability zones, We are actively working with our service provider.

2. identified Mar 02, 2026, 08:41 AM UTC

   Our service provider is still working on the power issue. We are closely monitoring these efforts to ensure service is restored as quickly as possible. We will provide an update if new information becomes available.

3. identified Mar 02, 2026, 12:28 PM UTC

   Some users may experience difficulties accessing content or performing certain operations due to an increased error rate caused by a power issue. Our service provider is actively working to resolve the problem. We will share further updates as soon as more information becomes available.

4. identified Mar 02, 2026, 06:37 PM UTC

   Some users may experience difficulties accessing content or performing certain operations due to an increased error rate caused by a power issue. Our service provider is actively working to resolve the problem. We will share further updates as soon as more information becomes available.

5. identified Mar 03, 2026, 12:53 AM UTC

   Our service provider is still working on the primary root cause. We are closely monitoring these efforts to ensure service is restored as quickly as possible. We recognize the critical nature of these services and sincerely apologize for the disruption. We will provide an update if new information becomes available.

6. identified Mar 03, 2026, 04:11 AM UTC

   Our service provider is still working on the primary root cause. We are closely monitoring these efforts to ensure service is restored as quickly as possible. We recognize the critical nature of these services and sincerely apologize for the disruption. We will provide an update if new information becomes available.

7. identified Mar 03, 2026, 08:09 AM UTC

   We are currently observing that additional sites are being affected due to the ongoing power outage. We are actively working with our service provider to explore available options. Our service provider is closely working on the recovery efforts. We will continue to monitor the situation and share updates as they become available.

8. identified Mar 03, 2026, 11:44 AM UTC

   Most of the sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider to assess the situation and explore all available options. Our service provider is closely engaged in recovery efforts to restore services. We will provide an update if new information becomes available.

9. identified Mar 03, 2026, 04:59 PM UTC

   Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available.

10. identified Mar 03, 2026, 08:06 PM UTC

    Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available.

11. identified Mar 03, 2026, 11:09 PM UTC

    Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available.

12. identified Mar 04, 2026, 02:52 AM UTC

    Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available.

13. identified Mar 04, 2026, 11:09 AM UTC

    Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available.

14. identified Mar 04, 2026, 02:01 PM UTC

    Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available.

15. identified Mar 04, 2026, 04:55 PM UTC

    Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available.

16. identified Mar 04, 2026, 07:52 PM UTC

    Many Blackboard sites hosted in the Middle East region are currently impacted due to the ongoing power outage. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. If your site is impacted, please look for further direct communication from our Client Support team. We will provide an update as new information becomes available.

17. identified Mar 05, 2026, 03:48 PM UTC

    Many Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. We are beginning to see partial recovery of the underlying services required to restore Blackboard sites to full functionality. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.

18. identified Mar 06, 2026, 01:27 PM UTC

    Many Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. We are beginning to see partial recovery of the underlying services required to restore Blackboard sites to full functionality. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.

19. identified Mar 09, 2026, 09:19 PM UTC

    Many Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. We are beginning to see partial recovery of the underlying services required to restore Blackboard sites to full functionality. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.

20. identified Mar 10, 2026, 12:09 PM UTC

    Many Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. We are beginning to see partial recovery of the underlying services required to restore Blackboard sites to full functionality. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.

21. identified Mar 11, 2026, 12:51 PM UTC

    Many Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. We are beginning to see partial recovery of the underlying services required to restore Blackboard sites to full functionality. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.

22. identified Mar 12, 2026, 02:44 PM UTC

    Many Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. We are beginning to see partial recovery of the underlying services required to restore Blackboard sites to full functionality. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.

23. identified Mar 13, 2026, 01:31 PM UTC

    Many Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. We are beginning to see partial recovery of the underlying services required to restore Blackboard sites to full functionality. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.

24. identified Mar 16, 2026, 12:44 PM UTC

    Many Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. We are beginning to see partial recovery of the underlying services required to restore Blackboard sites to full functionality. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.

25. identified Mar 17, 2026, 05:22 PM UTC

    Many Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. We are beginning to see partial recovery of the underlying services required to restore Blackboard sites to full functionality. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.

26. identified Mar 19, 2026, 03:11 PM UTC

    All Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. The AWS services required to restore Blackboard sites to full functionality are not yet available. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.

27. identified Mar 20, 2026, 12:47 PM UTC

    All Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. The AWS services required to restore Blackboard sites to full functionality are not yet available. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.

28. identified Mar 23, 2026, 12:59 PM UTC

    All Blackboard sites hosted in the Middle East region are currently impacted due to infrastructure damage. The AWS services required to restore Blackboard sites to full functionality are not yet available. To ensure quality of services, access to Blackboard sites will be restricted until further recovery efforts are completed. We are actively working with our service provider (AWS) to assess the situation and explore all available options, including restoring services in another AWS Region. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.

29. identified Mar 24, 2026, 09:21 PM UTC

    We have successfully restored several Blackboard sites previously hosted in the Middle East to an alternate AWS region. Recovery of additional sites is in progress. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.

30. identified Mar 25, 2026, 09:36 PM UTC

    We have successfully restored several Blackboard sites previously hosted in the Middle East to an alternate AWS region. Recovery of additional sites is in progress. Our Client Support team is communicating directly with impacted clients. We will continue to provide updates as new information becomes available.

31. resolved Apr 06, 2026, 09:19 AM UTC

    We have successfully restored all production Blackboard sites previously hosted in the Middle East to an alternate AWS region.

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Started Feb 23, 2026, 05:10 AM UTC· resolved Feb 23, 2026, 02:35 PM UTC

1. investigating Feb 23, 2026, 05:10 AM UTC

   We are aware of the email issue that users are encountering while sending emails from Blackboard. Our teams are investigating this on priority to have this addressed as soon as possible.

2. identified Feb 23, 2026, 06:04 AM UTC

   We have identified the issue and continuing to work on a fix for this issue. We will share an ETA as soon as it becomes available.

3. monitoring Feb 23, 2026, 06:57 AM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Feb 23, 2026, 02:35 PM UTC

   This incident has been resolved.

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