Blackboard incident
Institution Page unavailable for a subset of Blackboard LMS clients in Europe and APAC
Blackboard experienced a major incident on October 9, 2026 affecting Blackboard - SaaS (Asia Pacific) and Blackboard - SaaS (Europe), lasting 4h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2026, 11:23 AM UTC
We are currently investigating this issue.
- identified Oct 09, 2026, 11:52 AM UTC
We have identified the issue affecting the Institution Page and are actively working on a fix.
- identified Oct 09, 2026, 12:39 PM UTC
A few clients in the APAC region are also affected by the issue. We are actively working on implementing a fix and will provide updates as progress is made.
- identified Oct 09, 2026, 12:55 PM UTC
Institution Page unavailable for a subset of Blackboard LMS clients in Europe and APAC Some Blackboard LMS clients in Europe and APAC are unable to load the Institution Page. Affected users may see an error or a blank page when selecting Institution Page from the base navigation. All other areas of the LMS are operating normally. Our engineering team has identified the component responsible and is working to restore service. We have not identified any impact to data
- monitoring Oct 09, 2026, 02:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 09, 2026, 04:09 PM UTC
This incident has been resolved.