Blackboard incident

Ally Alternative Format Processing Delays - Europe - April 21, 2026

Minor Resolved View vendor source →

Blackboard experienced a minor incident on April 21, 2026 affecting Ally - Europe, lasting 5h 8m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2026, 01:47 PM UTC
Resolved
Apr 21, 2026, 06:56 PM UTC
Duration
5h 8m
Detected by Pingoru
Apr 21, 2026, 01:47 PM UTC

Affected components

Ally - Europe

Update timeline

  1. identified Apr 21, 2026, 01:47 PM UTC

    We are currently experiencing delays in the processing and generation of Alternative Formats for institutions in Europe. The Ally development team is treating this as a high priority while adding resources to process the existing backlog.

  2. monitoring Apr 21, 2026, 05:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 21, 2026, 06:56 PM UTC

    Ally has worked through the remaining backlog and alternative formats are processing at a normal rate again.