Blackboard experienced a critical incident on August 19, 2026 affecting Blackboard - SaaS (US) and Blackboard - SaaS - Global, lasting 1d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 19, 2026, 10:10 PM UTC
Blackboard is currently investigating a service disruption affecting a number of customers. We are investigating increased error rates related to a storage system impacting a group of clients deployed on Blackboard LMS in US East. Additional updates will be posted to status.blackboard.com
- investigating Aug 19, 2026, 10:48 PM UTC
We are continuing to investigate the issue and are actively working with Blackboard's infrastructure partners to diagnose and resolve the issue as quickly as we can. We will continue to provide updates at status.blackboard.com
- investigating Aug 19, 2026, 11:10 PM UTC
Update: Adjusting scope from "Blackboard - SaaS - Global" to "Blackboard - SaaS (US)"
- investigating Aug 20, 2026, 12:06 AM UTC
Blackboard is continuing to work directly with our infrastructure partners to diagnose and resolve the issue. We will continue to post updates to status.blackboard.com
- investigating Aug 20, 2026, 01:17 AM UTC
Blackboard is continuing to work directly with our infrastructure partners to diagnose and resolve the issue. We will continue to post updates to status.blackboard.com
- identified Aug 20, 2026, 01:40 AM UTC
The issue has been identified, and Blackboard is working to restart and restore services. There may continue to be instability while we work to ensure all services are fully recovered. Next update to status.blackboard.com will be in 1 hour
- monitoring Aug 20, 2026, 02:38 AM UTC
The issue has been identified, and the affected services have been restored. Blackboard is continuing to monitor these underlying services. Updates will continue to be posted on status.blackboard.com until this incident is resolved.
- monitoring Aug 20, 2026, 03:36 AM UTC
The issue has been identified, and the affected services have been restored. Blackboard is continuing to monitor these underlying services. Updates will continue to be posted on status.blackboard.com until this incident is resolved.
- monitoring Aug 20, 2026, 04:40 AM UTC
The issue has been identified, and the affected services have been restored. Blackboard is continuing to monitor these underlying services. Updates will continue to be posted on status.blackboard.com until this incident is resolved.
- monitoring Aug 20, 2026, 06:52 AM UTC
The affected services have been restored and remain stable. Blackboard continues to monitor the underlying services to ensure ongoing stability.
- monitoring Aug 20, 2026, 09:09 AM UTC
The affected services have been restored and remain stable. Blackboard continues to monitor the underlying services to ensure ongoing stability.
- monitoring Aug 20, 2026, 01:41 PM UTC
The affected services remain stable. Blackboard continues to monitor the underlying services to ensure ongoing stability. The next update will be provided by close of business.
- monitoring Aug 20, 2026, 09:46 PM UTC
The affected services remain stable. Blackboard continues to monitor the underlying services to ensure ongoing stability. The next update will be provided by Tomorrow ( Friday) Morning.
- monitoring Aug 21, 2026, 02:28 PM UTC
Blackboard continues to monitor the underlying services to ensure ongoing stability.
- resolved Aug 21, 2026, 09:06 PM UTC
Blackboard continues to monitor the underlying services to ensure ongoing stability.