Blackboard experienced a critical incident on July 16, 2026 affecting Blackboard - SaaS - Global, lasting 4h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 16, 2026, 08:33 AM UTC
We are currently investigating an issue affecting the production environment for multiple clients. We are investigating the issue.
- identified Jul 16, 2026, 08:51 AM UTC
We have identified the issue as being related to AWS CloudFront. We are actively working with AWS to restore service as quickly as possible. Our team is closely monitoring the situation and will provide further updates as soon as additional information becomes available.
- identified Jul 16, 2026, 09:40 AM UTC
We have identified the issue impacting a subset of customers. AWS has confirmed the issue and is actively working on mitigation efforts to reduce the impact. Our teams are closely monitoring the situation, coordinating with AWS, and working toward full recovery. We will continue to provide updates as more information becomes available.
- identified Jul 16, 2026, 10:25 AM UTC
AWS continues to work on mitigation efforts, and our teams remain actively engaged and closely coordinating with them. We continue to monitor the environment and provide updates as progress is made.
- monitoring Jul 16, 2026, 11:24 AM UTC
AWS has implemented a fix for the underlying issue. We are observing signs of recovery, and service appears to be stable at this time. We will continue monitoring the environment and provide updates if necessary.
- resolved Jul 16, 2026, 12:57 PM UTC
This incident has been resolved.