Blackboard Outage History
Blackboard degraded · 2 active incidents · 1 long-running issue View live status →Pingoru has recorded 52 incidents for Blackboard: 40 in the last 12 months and 12 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 189 of 720 (26%) |
| May 2026 | 2 | 412 of 744 (55%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 3 | 45 of 744 (6%) |
| August 2026 | 5 | 69 of 744 (9%) |
| September 2026 | 3 | 363 of 720 (50%) |
| October 2026 | 4 | 416 of 588 (71%) |
Incidents, newest first
Notice February 10, 2026 Blackboard Issue with Document Links 134d 20h Blackboard - SaaS (Africa), Blackboard - SaaS (US), Blackboard - SaaS (Asia Pacific), Blackboard - SaaS (Europe) and 1 more
Started Feb 10, 2026, 05:05 PM UTC· resolved Jun 25, 2026, 02:00 PM UTC
- investigating Feb 10, 2026, 05:05 PM UTC
With the release of Blackboard SaaS 4000.8 to production last week, there was a change that inadvertently may have caused some links to become corrupted. In a specific scenario where a document included PDF attachments from more than one course, an attachment from a different course may no longer be referenced correctly. In some cases, the document may display an incorrect PDF or an attachment may not open as expected. Note: This can happen with any file types that are cross-referenced too (not just PDFs) The team is currently investigating to identify impacted or affected links and is working to determine a fix.
- investigating Feb 10, 2026, 10:16 PM UTC
The team understands the issue and problems caused. They are investigating the path forward to provide a fix to clean up any corrupted links. Additional information will be provided as it becomes available.
- investigating Feb 11, 2026, 09:48 PM UTC
We have confirmed the root cause related to the recent 4000.8 release and have already implemented a fix to prevent any new link corruption from occurring. Our current focus is remediation of impacted content. The team is taking a structured recovery approach that includes: - Preserving all relevant system data to ensure no additional information is lost during cleanup - Identifying the specific courses and content items affected - Creating secure backups of impacted content records - Comparing current content with archived versions to accurately restore file references where we have full confidence in the correction - Flagging any items requiring additional validation for follow-up review Several of these remediation steps are being executed in parallel to accelerate resolution. We will provide further updates as restoration progresses and will share additional guidance if client action becomes necessary. At this time, no action is required from clients.
- investigating Feb 12, 2026, 09:58 PM UTC
The team continues to make progress on identifying the full set of impacted courses and content items. Once complete we will be able to begin restoration. A timeline for affected file restorations will be shared once it's available.
- investigating Feb 13, 2026, 09:42 PM UTC
We are continuing to work through identifying the full set of impacted courses and content items and determining next steps for restoration. Another update will be provided early next week.
- investigating Feb 19, 2026, 01:59 PM UTC
The team is currently working on the solution for this issue and hope to have an estimate of the timeline for delivery of the fixes by the end of this week.
- investigating Feb 20, 2026, 06:22 PM UTC
Development of the solution to resolve this issue is still underway and preliminary testing has started. We are tentatively targeting a release of the fix by the end of next week. Additional updates will be provided next week.
- identified Feb 27, 2026, 01:03 AM UTC
Contingent on successful testing, the fix to restore the broken file references is expected to be released with the 4000.10 release to Production environments scheduled for Thursday, March 5th.
- identified Mar 03, 2026, 11:00 PM UTC
Testing of the fixes for the broken links is underway. To ensure a successful fix, we have decided to conduct additional rounds of testing, therefore the broken link fix will not be included in this week’s Production release. We will confirm and share a new timeline for release in the next few days. Thank you for your continued patience.
- identified Mar 06, 2026, 10:07 PM UTC
The fix is in the final testing phase. We will provide timing for deployment of the fix early next week.
- monitoring Mar 16, 2026, 03:09 PM UTC
A fix has been implemented for this issue and it will be deployed with the Blackboard SaaS 4000.10 maintenance release to production this week on March 19th.
- monitoring Mar 18, 2026, 04:15 PM UTC
The broken links fix will be deployed with the Thursday, March 19, 4000.10.0 maintenance release. While this is expected to resolve the majority of broken links there is one unique scenario that cannot be corrected. When an embedded file has the same filename and extension as another embedded file in the same document, we are unable to determine which backup file it originally corresponded to, and therefore the link cannot be corrected. After the release, organizations will be provided with a list of unresolved file references (if applicable).
- monitoring Mar 23, 2026, 03:52 PM UTC
We are aware that some of the broken links were not resolved last week after deploying the fix. We are currently investigating the impact in order to determine next steps.
- identified May 08, 2026, 08:10 PM UTC
We are currently finalizing the set of changes designed to address the broken link issues reported by users. Several preventative fixes are scheduled to be released in the next two weeks. Separately, we are finishing up changes to automatically repair broken links in many scenarios and will communicate a date for that once it's ready. We recognize that a number of edge cases require thorough handling and will continue to monitor for any related issues. Please continue to submit support tickets if you encounter broken file references so we can investigate promptly. Thank you for your continued patience and partnership.
- monitoring May 14, 2026, 09:54 PM UTC
As part of today’s production maintenance release, we deployed a fix to automatically resolve issues with corrupted attachment links in Ultra courses. This addresses scenarios where attachments either appeared missing/blank despite the file existing, or were linked using invalid system paths or malformed URLs that prevented files from loading. The repair has been applied across affected course content, assessments, and announcements to restore reliable access to attachments. We will continue to monitor for broken file reference edge cases and address them if they arise.
- resolved Jun 25, 2026, 02:00 PM UTC
This incident has been resolved. Please continue to submit support tickets if you encounter broken file references so that we can address them.
Minor January 8, 2026 Ally Processing delays (January 8, 2026) - US and Europe 23h 20m Ally - Europe, Ally - North America
Started Jan 08, 2026, 11:15 PM UTC· resolved Jan 09, 2026, 10:36 PM UTC
- investigating Jan 08, 2026, 11:15 PM UTC
We are experiencing a spike in activity which has caused intermittent delays in the processing of content added to the LMS for institutions in the US and Europe. Real time processing delays of approximately 1 hour for new content items may be seen during this time. Note that all other Ally features (alternative formats, instructor feedback and institutional report) for previously processed content items should still be working as expected.
- monitoring Jan 09, 2026, 02:17 PM UTC
Processing has returned to normal expected levels and the team is monitoring progress.
- resolved Jan 09, 2026, 10:36 PM UTC
This incident has been resolved.
Minor January 2, 2026 Ally - scores not being generated for new content in Blackboard (Europe, Asia, Canada) 3d Ally - Canada, Ally - Asia Pacific, Ally - Europe
Started Jan 02, 2026, 02:42 PM UTC· resolved Jan 05, 2026, 03:08 PM UTC
- investigating Jan 02, 2026, 02:42 PM UTC
Blackboard LMS integrations in EU, Asia (Singapore) and Canada are not generating Ally scores for new content due to an issue with Blackboard being unable to send events to Ally. This is now under investigation by the product development teams.
- monitoring Jan 02, 2026, 04:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 05, 2026, 03:08 PM UTC
This incident has been resolved.
Major January 2, 2026 Illuminate Data Refresh Issue -- Asia Pacific Region 3d 1h Illuminate
Started Jan 02, 2026, 12:03 PM UTC· resolved Jan 05, 2026, 01:50 PM UTC
- investigating Jan 02, 2026, 12:03 PM UTC
We are currently experiencing issues with the data pipeline in the Asia-Pacific (Sydney) region, which is preventing data from being refreshed. Our team is actively working to resolve the issue and restore full functionality.
- monitoring Jan 05, 2026, 08:59 AM UTC
A fix has been implemented, and the data pipeline is back online. Clients in the Asia-Pacific (Sydney) region should now see refreshed data. We are continuing to monitor the results.
- resolved Jan 05, 2026, 01:50 PM UTC
This incident has been resolved and it was observed that data pipelines are operating normally for all clients.
Minor December 10, 2025 Learn Email Service Issue : Global 2d 12h Blackboard - SaaS - Global
Started Dec 10, 2025, 07:44 AM UTC· resolved Dec 12, 2025, 08:15 PM UTC
- investigating Dec 10, 2025, 07:44 AM UTC
We are aware of the email issue that users are encountering while sending emails from Blackboard. Our teams are investigating this on priority to have this addressed as soon as possible.
- investigating Dec 10, 2025, 08:16 AM UTC
Our engineering team is continuing to work on a fix for this issue. We appreciate your patience as we work to resolve this. We will provide another update as soon as more information becomes available.
- investigating Dec 10, 2025, 09:41 AM UTC
We are continuing to investigate this issue. Will provide the next update by 6:30 AM ET
- investigating Dec 10, 2025, 11:29 AM UTC
Our engineering team is continuing to work on a fix for this issue. Will provide the next update by 9:00 AM ET.
- investigating Dec 10, 2025, 02:18 PM UTC
Our engineers are actively continuing their work to resolve the email issue. We recognize the need for uninterrupted service and sincerely apologize for any disruption or inconvenience this may be causing.
- investigating Dec 10, 2025, 04:11 PM UTC
Our engineers are continuing their efforts on the fix. We will provide an ETA as soon as one is available and confirmed.
- investigating Dec 10, 2025, 06:47 PM UTC
Our Engineers are actively continuing their efforts toward the fix. We are still working to establish a confirmed ETA and will share it immediately once available.
- monitoring Dec 11, 2025, 03:58 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 12, 2025, 08:15 PM UTC
This incident has been resolved.
Critical November 18, 2025 Course Catalog Outage - US-East & AF Regions 1d Blackboard - Course Catalog, Blackboard - Course Catalog
Started Nov 18, 2025, 09:39 PM UTC· resolved Nov 19, 2025, 10:05 PM UTC
- investigating Nov 18, 2025, 09:39 PM UTC
We are currently experiencing an outage affecting Certificate and Progress components within the Course Catalog in the US-East & AF regions. Our engineering team is actively working to resolve the issue.
- monitoring Nov 19, 2025, 01:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 19, 2025, 10:05 PM UTC
This incident has been resolved.
Minor November 18, 2025 Ally Processing Delays - US-east Region (November 18, 2025) 1d 18h Ally - North America
Started Nov 18, 2025, 07:39 PM UTC· resolved Nov 20, 2025, 01:52 PM UTC
- identified Nov 18, 2025, 07:39 PM UTC
Notice for US Ally Deployments – there has been an increase in traffic in the last 24 hours (November 18) impacting Ally's bulk, realtime, reporting and surge processing queues resulting in slower processing times. Ally and its associated components remain available, however there may be delays in processing some of these updates. Real time processing for new content items will be delayed along with report updates. Ally engineering and development teams continue to work on this as a high priority and will provide updates as processing levels return to normal.
- monitoring Nov 19, 2025, 06:43 PM UTC
Realtime queues are once again approaching normal levels and the team continues to monitor processing and reporting updates.
- resolved Nov 20, 2025, 01:52 PM UTC
After continued monitoring we've seen processing return to normal levels.
Major November 18, 2025 Platform Extensions - Outage for US-East 1d 3h Platform Extensions (NAHE & LAC)
Started Nov 18, 2025, 04:16 PM UTC· resolved Nov 19, 2025, 07:52 PM UTC
- investigating Nov 18, 2025, 04:16 PM UTC
We are currently investigating this issue.
- investigating Nov 18, 2025, 04:28 PM UTC
We are continuing to investigate this issue.
- investigating Nov 18, 2025, 06:54 PM UTC
The team is continuing to investigate the issue.
- identified Nov 18, 2025, 09:27 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 19, 2025, 12:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 19, 2025, 07:52 PM UTC
This incident has been resolved.
Critical November 18, 2025 Blackboard Learn -- Global Issue 9h 39m Blackboard - SaaS - Global
Started Nov 18, 2025, 11:55 AM UTC· resolved Nov 18, 2025, 09:35 PM UTC
- investigating Nov 18, 2025, 11:55 AM UTC
We are experiencing intermittent issues due to an ongoing outage with our service provider. Our engineers are actively engaged in mitigation efforts alongside the provider to resolve this. We apologize for the disruption and are working for a swift resolution.
- investigating Nov 18, 2025, 12:50 PM UTC
We are continuing to work closely with our service provider to resolve the issue. We will share an ETA as soon as it becomes available.
- investigating Nov 18, 2025, 01:38 PM UTC
We are continuing to work closely with our service provider to resolve the issue. No ETA available as of now and will provide the next update by 9.30 AM ET.
- identified Nov 18, 2025, 02:37 PM UTC
The issue has been identified and a fix is being implemented. No ETA available as of now and will provide the next update by 10.30 AM ET.
- monitoring Nov 18, 2025, 03:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 18, 2025, 09:35 PM UTC
This incident has been resolved.
Notice November 14, 2025 Ally Immersive Reader Alternative Format Issue - Global issue 4h 18m Ally - Canada, Ally - Asia Pacific, Ally - Europe, Ally - North America and 1 more
Started Nov 14, 2025, 03:50 PM UTC· resolved Nov 14, 2025, 08:09 PM UTC
- investigating Nov 14, 2025, 03:50 PM UTC
Ally Immersive Reader Alternative Format Issue - Ally is currently experiencing an issue globally where attempting to download Immersive Reader alternative formats is resulting in an error. Our teams are currently investigating this. All other Ally components remain operational.
- monitoring Nov 14, 2025, 05:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 14, 2025, 08:09 PM UTC
This incident has been resolved.
Notice November 12, 2025 Ally D2L Brightspace Integration Authentication Token Expiration - US 5d 14h Ally - North America
Started Nov 12, 2025, 02:13 PM UTC· resolved Nov 18, 2025, 04:36 AM UTC
- identified Nov 12, 2025, 02:13 PM UTC
Our development team has identified an issue with the authentication token refresh process for US Brightspace integrations which is impacting score indicators, feedback previews, quick fixes and course loading and processing of content. In order to refresh these tokens, Brightspace administrators should submit a support ticket using the link below so that our support engineering team can perform the new authentication steps. In the mean time the development team is treating this as a high priority and will continue identifying root causes and solutions going forward. https://support.anthology.com/s/?language=en_US
- monitoring Nov 14, 2025, 02:52 PM UTC
The Ally team continues to monitor as tokens are refreshed.
- monitoring Nov 14, 2025, 03:16 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 18, 2025, 04:36 AM UTC
This incident has been resolved, and it was observed that clients are operating normally.
Minor November 7, 2025 Ally Usage Data Event Tracking Issue Nov. 7th 2025 –
Started Nov 07, 2025, 05:30 PM UTC· resolved Nov 07, 2025, 05:30 PM UTC
- resolved Nov 07, 2025, 09:08 PM UTC
Between 10AM EST on November 6th and 11am EST on November 7th, API issues prevented Ally from tracking usage events, including alternative format downloads and instructor fixes, flowing into the Ally Usage Report. A hot fix was deployed to resolve the issue and events were flowing again as of 12:28 EST (November 7th) for all regions.
Critical October 20, 2025 Learn SaaS - US-EAST-1 Region - Multiple Sites Inaccessible 17h 33m Blackboard - SaaS (US), BB Annotate
Started Oct 20, 2025, 01:04 PM UTC· resolved Oct 21, 2025, 06:37 AM UTC
- investigating Oct 20, 2025, 01:04 PM UTC
We are experiencing intermittent issues caused by a widespread AWS outage. Our engineers are engaged in mitigation efforts with the service provider. We regret the disruption and are working to resolve this as quickly as possible.
- identified Oct 20, 2025, 01:33 PM UTC
We are continuing to work closely with our service provider to resolve the issue. We will share an ETA as soon as it becomes available.
- identified Oct 20, 2025, 02:10 PM UTC
We are still actively engaged with our service provider on mitigation efforts. We appreciate your patience and will provide an ETA as soon as it is confirmed.
- identified Oct 20, 2025, 03:37 PM UTC
We are aware the issue is still impacting service. We're collaborating closely with our service provider and will provide our next update by 1:00 PM EDT or sooner if we have additional information.
- identified Oct 20, 2025, 05:16 PM UTC
We are observing partial service recovery. We are still engaged with our service provider to address the remaining affected services. We sincerely apologize for the ongoing disruption and any inconvenience. Our next update is expected by 2:30 PM EDT or Sooner.
- identified Oct 20, 2025, 06:37 PM UTC
We're continuing to see signs of recovery, but full restoration is still in progress. Our teams are working actively with our service provider to resolve the outstanding issues. We will provide our next full update by 3:30 PM EDT or sooner.
- identified Oct 20, 2025, 07:52 PM UTC
Several affected systems have recovered. Our service provider is continuing work to resolve the performance degradation issues in the remaining environments.
- monitoring Oct 20, 2025, 09:14 PM UTC
Our service provider implemented a fix, resulting in the recovery of multiple services. We have observed clients operating normally and are continuing to monitor the results.
- resolved Oct 21, 2025, 06:37 AM UTC
This incident has been resolved.
Minor October 20, 2025 Ally Processing Delays on October 20, 2025 - US Region 1d Ally - North America
Started Oct 20, 2025, 12:21 PM UTC· resolved Oct 21, 2025, 12:35 PM UTC
- monitoring Oct 20, 2025, 12:21 PM UTC
Ally is currently experiencing intermittent delays in US-east due to the Amazon Web Services (AWS) outages early this morning. The initial AWS outage occurred between 3:11 AM ET and 5:22 AM ET during which Ally was not able to process all content. Ally and its associated components remain available, however there may be delays in processing new content, Institutional Reporting and Course Report updates as processes catch up. The Ally development team continues to monitor this as a high priority and we will provide an update when processing queues return to normal levels.
- resolved Oct 21, 2025, 12:35 PM UTC
This incident has been resolved.
Minor October 20, 2025 Illuminate Data Refresh Issue -- Global 2d 4h Illuminate
Started Oct 20, 2025, 10:43 AM UTC· resolved Oct 22, 2025, 02:44 PM UTC
- investigating Oct 20, 2025, 10:43 AM UTC
Due to a recent outage with our third-party provider, Illuminate has partially recovered. Our team is actively investigating, but it appears some clients' data refresh tasks were missed during that period. Our team is actively investigating and working to resolve the issue and restore full functionality. We appreciate your patience and apologize for any inconvenience this may cause.
- identified Oct 21, 2025, 02:14 PM UTC
Our team is continuing to address the remaining issues following the recent outage. At this time, all Illuminate functionality, including the user interface, has been fully restored. We are aware that Course reports in Original courses are still unavailable and that a small number of clients may not yet see refreshed data. We expect these issues to be resolved later today. Thank you for your patience as we complete the final steps.
- resolved Oct 22, 2025, 02:44 PM UTC
This incident has been resolved and it was observed that clients are operating normally.
Major October 20, 2025 Learn Issue - Global 11h 23m BB Annotate, Illuminate, Blackboard - SaaS - Global
Started Oct 20, 2025, 09:55 AM UTC· resolved Oct 20, 2025, 09:18 PM UTC
- monitoring Oct 20, 2025, 09:55 AM UTC
We experienced an outage between 3:11 AM ET and 5:22 AM ET due to an issue with our Service provider. The problem has since been resolved, and all services are now operating normally. We are continuing to monitor the system to ensure stability. We apologize for any inconvenience this may have caused and appreciate your patience during this time.
- monitoring Oct 20, 2025, 10:05 AM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 10:06 AM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 10:11 AM UTC
We are currently experiencing intermittent service disruptions due to a widespread outage in Amazon Web Services (AWS). AWS has reported significant progress toward recovery, and systems are gradually becoming operational. Our team is closely monitoring the situation to ensure full restoration as soon as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding as services stabilize. Thank you for your continued support.
- resolved Oct 20, 2025, 09:18 PM UTC
This incident has been resolved and it was observed that clients are operating normally.
Major October 3, 2025 Blackboard - Course Catalog Performance isssue- EU region 6d 16h Blackboard - Course Catalog
Started Oct 03, 2025, 10:20 PM UTC· resolved Oct 10, 2025, 02:41 PM UTC
- investigating Oct 03, 2025, 10:20 PM UTC
We are currently experiencing some issues in the EU region that is impacting catalog services. Our teams are currently investigating this.
- monitoring Oct 07, 2025, 03:47 AM UTC
Our engineers have deployed a fix and are monitoring the system performance.
- resolved Oct 10, 2025, 02:41 PM UTC
This incident has been resolved, and it was observed that course catalog services are operating normally.
Critical September 30, 2025 Learn SaaS Gov Sites outage- US-GOV-WEST 17h 12m Blackboard – SaaS Gov Cloud (US)
Started Sep 30, 2025, 03:51 PM UTC· resolved Oct 01, 2025, 09:04 AM UTC
- investigating Sep 30, 2025, 03:51 PM UTC
We are currently experiencing issues within the US GOV West region that is impacting several Learn SaaS clients. Our teams are currently investigating this.
- monitoring Sep 30, 2025, 04:19 PM UTC
Our engineers have deployed a fix and are monitoring system performance.
- resolved Oct 01, 2025, 09:04 AM UTC
This incident has been resolved, and it was observed that clients are operating normally.
Major September 17, 2025 Illuminate data in CDM_CLB not refreshed in US & EU regions 3h 56m Illuminate
Started Sep 17, 2025, 12:29 PM UTC· resolved Sep 17, 2025, 04:26 PM UTC
- investigating Sep 17, 2025, 12:29 PM UTC
We are currently experiencing issues with Class data pipeline in the US and EU regions, which may result in CDM_CLB data not being refreshed for some clients in these regions. Our team is actively working with the third-party partner Class Collaborate who is trying to resolve the issue and restore full functionality of the pipeline.
- monitoring Sep 17, 2025, 12:53 PM UTC
The issue has been resolved by our third-party partner, Class Collaborate, and we have restarted data processing. We expect clients to see updated data within the next hour.
- resolved Sep 17, 2025, 04:26 PM UTC
The incident has been resolved and all clients should see updated CDM_CLB data.
Critical September 10, 2025 Blackboard v2 Extensions Services down - US-EAST region 4h 11m Platform Extensions (NAHE & LAC)
Started Sep 10, 2025, 02:31 PM UTC· resolved Sep 10, 2025, 06:42 PM UTC
- investigating Sep 10, 2025, 02:31 PM UTC
We are currently investigating this issue.
- identified Sep 10, 2025, 02:55 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 10, 2025, 03:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 10, 2025, 06:42 PM UTC
This incident has been resolved.
Minor September 10, 2025 Blackboard LTI Services down- Global 2h 49m Blackboard - SaaS - Global
Started Sep 10, 2025, 02:18 PM UTC· resolved Sep 10, 2025, 05:07 PM UTC
- investigating Sep 10, 2025, 02:18 PM UTC
We are currently experiencing an issue impacting BB LTI services. Our engineering teams are actively investigating the cause and working to restore services to full functionality as quickly as possible.
- identified Sep 10, 2025, 02:52 PM UTC
The cause of the issue has been identified. Teams are working to implement a fix.
- monitoring Sep 10, 2025, 03:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 10, 2025, 05:07 PM UTC
This incident has been resolved.
Critical September 10, 2025 Blackboard-Course Catalog down - US & AF regions. 2h 50m Blackboard - Course Catalog, Blackboard - Course Catalog
Started Sep 10, 2025, 01:14 PM UTC· resolved Sep 10, 2025, 04:05 PM UTC
- investigating Sep 10, 2025, 01:14 PM UTC
Our monitoring has detected that Course Catalog is down for US-EAST region. Teams are investigating to fix the issue.
- investigating Sep 10, 2025, 01:54 PM UTC
We are continuing to investigate this issue.
- identified Sep 10, 2025, 02:52 PM UTC
The cause of the issue has been identified. Teams are working to implement a fix.
- monitoring Sep 10, 2025, 03:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 10, 2025, 04:05 PM UTC
This incident has been resolved.
Notice September 5, 2025 Blackboard SaaS - Reporting Data Issue on Upgraded Gov Cloud Sites 5d 23h Blackboard – SaaS Gov Cloud (US)
Started Sep 05, 2025, 03:19 PM UTC· resolved Sep 11, 2025, 03:16 PM UTC
- investigating Sep 05, 2025, 03:19 PM UTC
It has been discovered that a subset of Gov Cloud sites recently upgraded to the new SaaS infrastructure are experiencing issues with their reporting data. The issue appears to be isolated to a specific group of upgraded sites. Engineering teams are actively investigating to identify the root cause and implement a resolution.
- monitoring Sep 06, 2025, 01:11 PM UTC
Engineering teams have resolved the issue and customers should now have necessary data for reporting purposes. The team will be analyzing to resolve any synch issues over the next few days.
- monitoring Sep 09, 2025, 03:44 PM UTC
We are continuing to monitor the recently upgraded sites. There are still some sites with data that is out of synch. We are reviewing/analyzing customers with out of synch data and we are taking steps to resolve the issues.
- resolved Sep 11, 2025, 03:16 PM UTC
This issue has been resolved. We will continue to monitor and address any out of synch data.
Minor September 5, 2025 Anthology Illuminate: Data Q&A currently unavailable 3d 5h Illuminate
Started Sep 05, 2025, 10:55 AM UTC· resolved Sep 08, 2025, 04:49 PM UTC
- investigating Sep 05, 2025, 10:55 AM UTC
We are currently experiencing issues with Data Q&A across all regions. This feature is currently not functioning, and this issue manifests as the tool appearing to be “loading” indefinitely. Our team is actively investigating and working to resolve the issue and restore full functionality. We appreciate your patience and apologize for any inconvenience this may cause.
- identified Sep 05, 2025, 02:06 PM UTC
We have identified it as a problem with our technology provider, and we are working with them. We will keep you updated as soon as we have more information and a timeline.
- resolved Sep 08, 2025, 04:49 PM UTC
This incident has been resolved.