Blackboard Outage History

Due to a recent outage with our third-party provider, Illuminate has partially recovered. Our team is actively investigating, but it appears some clients' data refresh tasks were missed during that period. Our team is actively investigating and working to resolve the issue and restore full functionality. We appreciate your patience and apologize for any inconvenience this may cause.

We are currently experiencing some issues in the EU region that is impacting catalog services. Our teams are currently investigating this.

We are currently experiencing issues within the US GOV West region that is impacting several Learn SaaS clients. Our teams are currently investigating this.

We are currently experiencing issues with Class data pipeline in the US and EU regions, which may result in CDM_CLB data not being refreshed for some clients in these regions. Our team is actively working with the third-party partner Class Collaborate who is trying to resolve the issue and restore full functionality of the pipeline.

We are currently investigating this issue.

We are currently experiencing an issue impacting BB LTI services. Our engineering teams are actively investigating the cause and working to restore services to full functionality as quickly as possible.

Our monitoring has detected that Course Catalog is down for US-EAST region. Teams are investigating to fix the issue.

We are continuing to investigate this issue.

It has been discovered that a subset of Gov Cloud sites recently upgraded to the new SaaS infrastructure are experiencing issues with their reporting data. The issue appears to be isolated to a specific group of upgraded sites. Engineering teams are actively investigating to identify the root cause and implement a resolution.

We are currently experiencing issues with Data Q&A across all regions. This feature is currently not functioning, and this issue manifests as the tool appearing to be “loading” indefinitely. Our team is actively investigating and working to resolve the issue and restore full functionality. We appreciate your patience and apologize for any inconvenience this may cause.

We are aware that some customers are currently unable to access some part of Blackboard Annotate . Our team is actively working to identify the root cause and implement a resolution. We will provide updates as more information becomes available.

We are continuing to investigate this issue.

We are aware of issues viewing Discussions and with the dynamic loading of Discussions. The issues were introduced with the release of Blackboard 3900.123.0 to Production environments and are occurring in all regions except US Eastern time zone. The team is investigating the issues and will resolve them as soon as possible. We will provide an update as soon as more information is available

We're currently experiencing a service interruption affecting our Learn SAAS Gov Clients. Our dedicated team is actively investigating and implementing solutions to restore full service as soon as possible. We apologize for the disruption and appreciate your patience.

We are currently experiencing a service interruption in our Learn Managed Hosting. Our dedicated team is already actively addressing this, employing all measures to diagnose and rectify the issues swiftly. We understand the importance of uninterrupted service and sincerely apologize for any inconvenience this might cause.

Learn instances in US Gov Cloud are unable to send emails due to misconfiguration with email relay services. The issue is currently under investigation.

Our engineers are still investigating the issue to understand its full impact and find a solution. We don't have an ETA for a fix yet.

We are currently experiencing issues with the data pipeline in US and EU regions, which may result in delays in the refresh of Blackboard data for clients in these regions. Our team is actively working to resolve the issue and restore full functionality.

Our engineering team continues to investigate the issue to identify the root cause.

TLS handshake errors in the connection between Blackboard and the Snowflake database have been identified as a potential root cause. We are actively investigating the vendor’s proposed mitigations.

We are aware that some customers hosted out of Singapore are currently unable to access Blackboard Annotate Assignments. Teams are currently investigating.

Our engineering team is still investigating the issue with Bb Annotate. We will provide a new update as soon as it is available.

We are currently experiencing intermittent issues with our data pipeline, which may result in occasional delays in the refresh of data from Blackboard to Illuminate for some clients in these regions. Our team is actively working to resolve the issue and restore full functionality.

Our engineers are working toward a fix. We will share the ETA once available.

Users trying to access the Blackboard mobile app on Android or iOS devices are experiencing issues logging in. We are investigating the issues and will provide updates as soon as they are available. Thank you for your patience as we investigate this issue.

We have received reports of issues loading Blackboard for Safari 16.3 and earlier users following the 3900.114.0 release. We recommend that impacted users upgrade to Safari 16.4 or later, available with iOS 16.4 or iPadOS 16.4. Anthology's browser support policy for Safari states that we only support the last two major releases of Safari. We always recommend that clients update to the latest available versions when made available for the latest security fixes for their devices.