Blackboard incident

Few Blackboard SaaS clients are facing performance issue

Minor Resolved View vendor source →

Blackboard experienced a minor incident on July 2, 2026 affecting Blackboard - SaaS (US) and Blackboard - SaaS (Asia Pacific), lasting 15h 53m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2026, 12:39 PM UTC
Resolved
Jul 03, 2026, 04:33 AM UTC
Duration
15h 53m
Detected by Pingoru
Jul 02, 2026, 12:39 PM UTC

Affected components

Blackboard - SaaS (US)Blackboard - SaaS (Asia Pacific)

Update timeline

  1. investigating Jul 02, 2026, 12:39 PM UTC

    A few Blackboard LMS clients are currently experiencing performance issues. The team is investigating the root cause and working to restore normal performance.

  2. identified Jul 02, 2026, 01:14 PM UTC

    We have identified the query causing the performance issue. The team is actively working on a fix

  3. monitoring Jul 02, 2026, 02:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jul 02, 2026, 09:08 PM UTC

    The issue has been resolved.

  5. resolved Jul 03, 2026, 04:33 AM UTC

    This incident has been resolved.