Is Blackboard down?

We are aware of errors displaying in Accreditation & Program Review when attempting to edit standards or generate Offline Reports. The Development Team are working to resolve this issue.

This incident has been resolved.

We are currently investigating an issue affecting the production environment for multiple clients. We are investigating the issue.

We have identified the issue as being related to AWS CloudFront. We are actively working with AWS to restore service as quickly as possible. Our team is closely monitoring the situation and will provide further updates as soon as additional information becomes available.

We have identified the issue impacting a subset of customers. AWS has confirmed the issue and is actively working on mitigation efforts to reduce the impact. Our teams are closely monitoring the situation, coordinating with AWS, and working toward full recovery. We will continue to provide updates as more information becomes available.

AWS continues to work on mitigation efforts, and our teams remain actively engaged and closely coordinating with them. We continue to monitor the environment and provide updates as progress is made.

AWS has implemented a fix for the underlying issue. We are observing signs of recovery, and service appears to be stable at this time. We will continue monitoring the environment and provide updates if necessary.

This incident has been resolved.

A few Blackboard LMS clients are currently experiencing performance issues. The team is investigating the root cause and working to restore normal performance.

We have identified the query causing the performance issue. The team is actively working on a fix

A fix has been implemented and we are monitoring the results.

The issue has been resolved.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue.

A fix has been implemented and we are monitoring the results

All sites are online

This incident has been resolved.

We are investigating a number of issues reported with the 4000.15.0 release to production environments. Multiple teams are working on this and we will provide more information as it becomes available.

As we investigate an issue related to Release Conditions, the release of 4000.15.0 will be paused until this issue can be resolved, so the US East release is now on hold. Once resolved all sites will be updated with the fix.

We have identified the root cause of the issue related to Release Conditions. The team is working on a fix that will be released as soon as possible. In the meantime, we have updated production instances for customers that have opened a support ticket.

The engineering team is actively working on a resolution for the Release condition issue. As a temporary workaround until the fix is available, please remove any assessment access exceptions configured in the Gradebook (for example, custom start/end dates assigned to individual students). Once the exceptions are removed, the assessment will appear correctly in the student view. We appreciate your patience and understanding while we work toward a permanent resolution.

Resolved Update - The engineering team has completed the fix for the Release Conditions issue identified in version 4000.15.0. Deployment of the fix to production environments is currently in progress and will continue across all the sites. Once the deployment is completed, the issue related to assessment visibility and Release Conditions will be fully resolved. The team will continue to closely monitor the environments following the deployment to ensure platform stability and expected behavior. We appreciate your patience and understanding throughout this process.

This incident has been resolved.