Blackboard incident
Ally Course Sync and Copy Delays April 13, 2026 - All Regions
Blackboard experienced a notice incident on April 13, 2026 affecting Ally - Canada and Ally - Asia Pacific and 1 more component, lasting 3d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 13, 2026, 01:41 PM UTC
Ally's bulk processing queues that handle updates from course syncs and course onboards are currently experiencing high traffic which may result in a delay of 1-2 hours for showing new indicators and/or new course reports. During this high traffic period Ally and its associated components remain available, however there may be delays in processing some of these updates including course copy processes. Real time processing for new content items remains at expected levels, but users may see a slight delay in report updates during this time as these processes catch up.
- monitoring Apr 14, 2026, 12:44 PM UTC
Ally has processed the majority of the backlog in our bulk processing queues which should decrease the delays for course syncs, copy processes and onboards. The Ally development team will continue to monitor progress and performance.
- resolved Apr 17, 2026, 12:39 PM UTC
This incident has been resolved.