Blackboard incident

Blackboard Audio and Video Feedback Issues

Notice Resolved View vendor source →
Started
Apr 24, 2026, 09:19 PM UTC
Resolved
Apr 24, 2026, 11:29 PM UTC
Duration
2h 10m
Detected by Pingoru
Apr 24, 2026, 09:19 PM UTC

Affected components

Blackboard - SaaS (Africa)Blackboard - SaaS (US)Blackboard - SaaS (Saudi)Blackboard - SaaS (Asia Pacific)Blackboard - SaaS (Europe)Blackboard – SaaS Gov Cloud (US)

Update timeline

  1. investigating Apr 24, 2026, 09:19 PM UTC

    Faculty are receiving an "Upload failed" error message when they try to add video or audio feedback on a quiz in the Overall Feedback area for their students. The upload process fails at the final stage. This has been confirmed across multiple users and different media types. Browsers: Verified on latest versions of Chrome; persists after clearing cache, cookies, and restarting systems. Error Message: "Upload Failed" appears on the progress bar in the Video Details pane.

  2. resolved Apr 24, 2026, 11:29 PM UTC

    The issue has been resolved.

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