Blackboard incident

Illuminate - Performance Degradation Impacting Snowflake Queries and Reports

Minor Resolved View vendor source →

Blackboard experienced a minor incident on April 16, 2026 affecting Illuminate, lasting 2h 31m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2026, 07:37 AM UTC
Resolved
Apr 16, 2026, 10:08 AM UTC
Duration
2h 31m
Detected by Pingoru
Apr 16, 2026, 07:37 AM UTC

Affected components

Illuminate

Update timeline

  1. investigating Apr 16, 2026, 07:37 AM UTC

    We are currently experiencing performance degradation. As a result, some Snowflake queries may run slower than usual, and Illuminate reports may take longer to load or could time out. Our team is actively investigating the issue and working to restore normal performance at the earliest

  2. monitoring Apr 16, 2026, 09:19 AM UTC

    We have identified the root cause of the issue and deployed a fix to production. The team is closely monitoring performance to ensure stability

  3. resolved Apr 16, 2026, 10:08 AM UTC

    The performance issue has been resolved. Snowflake queries and Illuminate reports are now operating normally