Blackboard incident

Emails issue for Gov Sites - US region

Critical Resolved View vendor source →

Blackboard experienced a critical incident on July 14, 2025 affecting Blackboard – SaaS Gov Cloud (US), lasting 3d 23h. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2025, 05:00 PM UTC
Resolved
Jul 18, 2025, 04:58 PM UTC
Duration
3d 23h
Detected by Pingoru
Jul 14, 2025, 05:00 PM UTC

Affected components

Blackboard – SaaS Gov Cloud (US)

Update timeline

  1. investigating Jul 14, 2025, 05:00 PM UTC

    Learn instances in US Gov Cloud are unable to send emails due to misconfiguration with email relay services. The issue is currently under investigation.

  2. investigating Jul 16, 2025, 02:00 PM UTC

    Our engineers are still investigating the issue to understand its full impact and find a solution. We don't have an ETA for a fix yet.

  3. resolved Jul 18, 2025, 04:58 PM UTC

    This incident has been resolved.