Blackboard experienced a minor incident on August 25, 2025 affecting BB Annotate, lasting 9h 20m. The incident has been resolved; the full update timeline is below.
Affected components
BB Annotate
Update timeline
- investigating Aug 25, 2025, 06:13 PM UTC
We are aware that some customers are currently unable to access some part of Blackboard Annotate . Our team is actively working to identify the root cause and implement a resolution. We will provide updates as more information becomes available.
- investigating Aug 25, 2025, 06:28 PM UTC
We are continuing to investigate this issue.
- identified Aug 25, 2025, 07:26 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 25, 2025, 10:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 26, 2025, 03:34 AM UTC
This incident has been resolved.