- Detected by Pingoru
- Feb 16, 2026, 03:14 PM UTC
- Resolved
- Feb 16, 2026, 03:34 PM UTC
- Duration
- 20m
Affected: x360Sync Web (US)
Timeline · 4 updates
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investigating Feb 16, 2026, 03:14 PM UTC
We are investigating an issue with Axcient x360Sync. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
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monitoring Feb 16, 2026, 03:20 PM UTC
We implemented a solution to resolve the issue with x360Sync. We are now monitoring the results.
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monitoring Feb 16, 2026, 03:33 PM UTC
We are continuing to monitor for any further issues.
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resolved Feb 16, 2026, 03:34 PM UTC
The issue with x360Sync is resolved. We apologize for any inconvenience this may have caused you and thank you for your patience and support throughout this process.
Read the full incident report →
- Detected by Pingoru
- Feb 09, 2026, 03:09 PM UTC
- Resolved
- Mar 03, 2026, 03:29 PM UTC
- Duration
- 22d
Affected: x360Recover Cloud (US)
Timeline · 2 updates
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identified Feb 09, 2026, 03:09 PM UTC
We have identified the root cause of the x360Recover issue and are now expediting a solution.
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resolved Mar 03, 2026, 03:29 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 05, 2026, 07:35 PM UTC
- Resolved
- Feb 05, 2026, 08:59 PM UTC
- Duration
- 1h 23m
Affected: x360Sync Licensing Service
Timeline · 4 updates
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investigating Feb 05, 2026, 07:35 PM UTC
We are currently investigating issues with the licensing service and 2FA SMS delivery.
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identified Feb 05, 2026, 08:17 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Feb 05, 2026, 08:29 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Feb 05, 2026, 08:59 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 05, 2026, 04:40 PM UTC
- Resolved
- Feb 05, 2026, 10:53 PM UTC
- Duration
- 6h 12m
Affected: x360Recover Cloud (US)
Timeline · 2 updates
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investigating Feb 05, 2026, 04:40 PM UTC
We are currently investigating issue with ATL
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resolved Feb 05, 2026, 10:53 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 12, 2026, 10:26 AM UTC
- Resolved
- Jan 13, 2026, 03:04 PM UTC
- Duration
- 1d 4h
Affected: Microsoft 365 Backup (EU)
Timeline · 3 updates
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identified Jan 12, 2026, 10:26 AM UTC
We have identified an issue with Microsoft 365 mail backups in the EU environment. This issue affects only backups for Microsoft 365 mail data and results in a "Partial" backup status for impacted organizations. We are working to resolve the issue and apologize for any inconvenience this may cause.
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monitoring Jan 13, 2026, 10:31 AM UTC
A fix has been implemented and we are monitoring results. It will take a few more hours to generate new backup reports.
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resolved Jan 13, 2026, 03:04 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 09, 2025, 02:32 PM UTC
- Resolved
- Dec 09, 2025, 04:34 PM UTC
- Duration
- 2h 2m
Affected: x360Recover Cloud (US)x360Recover Cloud (EU)x360Recover Cloud (CA)
Timeline · 2 updates
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identified Dec 09, 2025, 02:32 PM UTC
We are currently performing a maintenance to resolve an issue causing taks to hang
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resolved Dec 09, 2025, 04:34 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 03, 2025, 04:01 PM UTC
- Resolved
- Dec 04, 2025, 04:39 PM UTC
- Duration
- 1d
Affected: AuthenticationDashboard
Timeline · 2 updates
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investigating Dec 03, 2025, 04:01 PM UTC
On x360Portal, we have an issue with the data synchronization layer. Not affecting other products, however, data changes on the x360Portal might have propagation issues. Team is working hands-on to resolve this ASAP.
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resolved Dec 04, 2025, 04:39 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 02:06 PM UTC
- Resolved
- Oct 20, 2025, 11:34 PM UTC
- Duration
- 9h 28m
Affected: Support TicketingAxcient Marketing PortalAxcient Invoicing and PaymentsAuthentication Token ServiceTraining & eLearningAuthenticationDashboard
Timeline · 3 updates
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investigating Oct 20, 2025, 02:06 PM UTC
We are investigating an issue with Axcient x360Portal and x360Recover. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
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monitoring Oct 20, 2025, 10:23 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 20, 2025, 11:34 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 01:43 PM UTC
- Resolved
- Oct 21, 2025, 03:08 AM UTC
- Duration
- 13h 25m
Affected: x360Sync Web (US)x360Sync Web (EU)x360Sync Web (CA)
Timeline · 2 updates
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monitoring Oct 20, 2025, 01:43 PM UTC
Third party vendor is having an outage, resulting in x360Sync partial inability to send SMS with 2FA codes and emails. The vendor is working on solving this problem, and we are monitoring the situation.
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resolved Oct 21, 2025, 03:08 AM UTC
The vendor has resolved the issue, we confirmed that SMS with 2FA codes and emails are now being sent normally in all regions.
Read the full incident report →
- Detected by Pingoru
- Oct 07, 2025, 04:08 PM UTC
- Resolved
- Oct 07, 2025, 05:44 PM UTC
- Duration
- 1h 35m
Affected: x360Cloud Management Portal (US)
Timeline · 2 updates
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investigating Oct 07, 2025, 04:08 PM UTC
We’re currently experiencing partial degradation affecting parts of the x360Cloud UI. Scan SLAs and backup operations remain unaffected, and we don’t expect any impact to them. Our teams are fully engaged in mitigation efforts and we expect services to be restored soon.
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resolved Oct 07, 2025, 05:44 PM UTC
The UI degradation has been fully resolved. Access and performance have returned to normal. Thank you for your patience and understanding!
Read the full incident report →
- Detected by Pingoru
- Oct 06, 2025, 02:14 PM UTC
- Resolved
- Oct 06, 2025, 05:55 PM UTC
- Duration
- 3h 40m
Affected: x360Recover Manager (BRC)x360Recover Manager (Replibit & D2C)
Timeline · 5 updates
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investigating Oct 06, 2025, 02:14 PM UTC
We are investigating an issue with Axcient x360Recover Manager. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
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investigating Oct 06, 2025, 02:15 PM UTC
We are continuing to investigate this issue.
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identified Oct 06, 2025, 03:08 PM UTC
We have identified the root cause of the x360Recover Manager issue and are now expediting a solution.
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monitoring Oct 06, 2025, 03:23 PM UTC
We implemented a solution to resolve the issue with x360Recover Manager. We are now monitoring the results.
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resolved Oct 06, 2025, 05:55 PM UTC
The issue with Axcient x360Recover Manager is resolved. We apologize for any inconvenience this may have caused you and thank you for your patience and support throughout this process.
Read the full incident report →
- Detected by Pingoru
- Oct 02, 2025, 01:09 PM UTC
- Resolved
- Oct 02, 2025, 07:29 PM UTC
- Duration
- 6h 19m
Affected: x360Sync Web (US)
Timeline · 3 updates
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investigating Oct 02, 2025, 01:09 PM UTC
We are investigating an issue with Axcient x360Sync not sending MFA codes by SMS or system-generated emails. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
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monitoring Oct 02, 2025, 05:02 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 02, 2025, 07:29 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 01, 2025, 03:54 PM UTC
- Resolved
- Oct 04, 2025, 09:55 PM UTC
- Duration
- 3d 6h
Affected: Microsoft 365 Backup (US)Google Workspace Backup (US)
Timeline · 8 updates
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investigating Oct 01, 2025, 03:54 PM UTC
Degraded performance has been identified for some organizations on the US instance of X360Cloud. Our team is actively working toward a resolution and will share updates as they become available.
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investigating Oct 01, 2025, 04:00 PM UTC
We are continuing to investigate this issue.
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investigating Oct 01, 2025, 07:35 PM UTC
Degraded performance on the US instance of X360Cloud remains under investigation. We have identified contributing factors and are applying measures to stabilize performance.
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identified Oct 02, 2025, 02:07 PM UTC
Degraded performance on the US instance of X360Cloud is still under investigation. Mitigation measures have been applied and some improvements are visible, though service is not yet fully stable. Our team continues working to restore normal performance.
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monitoring Oct 02, 2025, 09:09 PM UTC
The root cause has been addressed and a fix has been implemented. We are now monitoring the environment to validate stability and ensure no further impact.
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monitoring Oct 03, 2025, 01:11 PM UTC
We continue to monitor the situation. Steady progress has been made, and performance is moving in the right direction as we work toward full stability.
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monitoring Oct 03, 2025, 08:41 PM UTC
The root causes of the recent backup slowdown have been remediated. Scans are trending toward normal levels, and we expect full performance and frequency to return within the next 24 hours. Monitoring is ongoing.
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resolved Oct 04, 2025, 09:55 PM UTC
The issue affecting performance on the US instance of X360Cloud has been resolved, and backup jobs are processing as expected. We appreciate your patience while our team worked to restore full functionality.
Read the full incident report →
- Detected by Pingoru
- Aug 18, 2025, 04:04 PM UTC
- Resolved
- Aug 27, 2025, 05:58 PM UTC
- Duration
- 9d 1h
Affected: x360Recover Cloud (US)
Timeline · 2 updates
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identified Aug 18, 2025, 04:04 PM UTC
We are experiencing an issue with x360Recover backup and restores affecting a small number of partners. The issue has been identified and we are working to re-enable services as quickly as possible.
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resolved Aug 27, 2025, 05:58 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 01, 2025, 03:03 PM UTC
- Resolved
- Jul 01, 2025, 06:21 PM UTC
- Duration
- 3h 18m
Affected: x360Recover Cloud (US)x360Recover Cloud (EU)x360Recover Cloud (CA)
Timeline · 3 updates
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investigating Jul 01, 2025, 03:03 PM UTC
We are experiencing an issue with x360Recover and we are currently investigating the root cause. This issue affects this pieces of our functionality on storage nodes: Seeding Replication (GEO+) Async export deletions Azure blob uploads
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monitoring Jul 01, 2025, 05:31 PM UTC
System performance has stabilized and job processing is back to normal. We are continuing to monitor closely to ensure everything remains healthy.
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resolved Jul 01, 2025, 06:21 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 17, 2025, 02:02 PM UTC
- Resolved
- Jun 17, 2025, 08:44 PM UTC
- Duration
- 6h 41m
Affected: x360Sync Web (US)x360Sync Data Transfer (US)x360Sync Collaborative Web Editing (US)x360Sync Web Preview (US)
Timeline · 5 updates
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investigating Jun 17, 2025, 02:02 PM UTC
We are investigating an issue with Axcient x360Sync. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
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investigating Jun 17, 2025, 02:05 PM UTC
We are continuing to investigate this issue.
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monitoring Jun 17, 2025, 02:27 PM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Jun 17, 2025, 04:11 PM UTC
We are continuing to monitor for any further issues.
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resolved Jun 17, 2025, 08:44 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 16, 2025, 02:46 PM UTC
- Resolved
- Jun 17, 2025, 12:22 PM UTC
- Duration
- 21h 35m
Affected: x360Sync Data Transfer (US)x360Recover Tunnel ServicesBRC Cloud Tunnel Services
Timeline · 5 updates
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investigating Jun 16, 2025, 02:46 PM UTC
We are investigating an issue with Axcient x360Recover connectivity in the US. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
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monitoring Jun 16, 2025, 05:56 PM UTC
A fix has been implemented and we are monitoring the results.
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identified Jun 16, 2025, 07:07 PM UTC
We are continuing to investigate the issue affecting tunnels for x360Recover in the US affecting some partners. We are also aware that this may be impacting connectivity for x360Sync agents.
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monitoring Jun 16, 2025, 09:02 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 17, 2025, 12:22 PM UTC
This incident has been resolved.
Read the full incident report →
