Axcient Outage History
Axcient is no longer checkedPingoru has recorded 19 incidents for Axcient: 16 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 72 (0%) |
Incidents, newest first
Major February 16, 2026 x360Sync Issue with Web Preview and Collaborative Web Editing 20m x360Sync Web (US)
Started Feb 16, 2026, 03:14 PM UTC· resolved Feb 16, 2026, 03:34 PM UTC
- investigating Feb 16, 2026, 03:14 PM UTC
We are investigating an issue with Axcient x360Sync. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
- monitoring Feb 16, 2026, 03:20 PM UTC
We implemented a solution to resolve the issue with x360Sync. We are now monitoring the results.
- monitoring Feb 16, 2026, 03:33 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 16, 2026, 03:34 PM UTC
The issue with x360Sync is resolved. We apologize for any inconvenience this may have caused you and thank you for your patience and support throughout this process.
Major February 9, 2026 x360Recover Issue 22d x360Recover Cloud (US)
Started Feb 09, 2026, 03:09 PM UTC· resolved Mar 03, 2026, 03:29 PM UTC
- identified Feb 09, 2026, 03:09 PM UTC
We have identified the root cause of the x360Recover issue and are now expediting a solution.
- resolved Mar 03, 2026, 03:29 PM UTC
This incident has been resolved.
Major February 5, 2026 x360Sync Issue 1h 23m x360Sync Licensing Service
Started Feb 05, 2026, 07:35 PM UTC· resolved Feb 05, 2026, 08:59 PM UTC
- investigating Feb 05, 2026, 07:35 PM UTC
We are currently investigating issues with the licensing service and 2FA SMS delivery.
- identified Feb 05, 2026, 08:17 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 05, 2026, 08:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 05, 2026, 08:59 PM UTC
This incident has been resolved.
Major February 5, 2026 x360Recover issue 6h 12m x360Recover Cloud (US)
Started Feb 05, 2026, 04:40 PM UTC· resolved Feb 05, 2026, 10:53 PM UTC
- investigating Feb 05, 2026, 04:40 PM UTC
We are currently investigating issue with ATL
- resolved Feb 05, 2026, 10:53 PM UTC
This incident has been resolved.
Minor January 26, 2026 x360Sync Issue 18h 16m x360Sync Web (CA)
Started Jan 26, 2026, 07:39 PM UTC· resolved Jan 27, 2026, 01:55 PM UTC
- investigating Jan 26, 2026, 07:39 PM UTC
We are currently investigating an issue related to the inability to access certain team shares in Canada from the Web.
- monitoring Jan 26, 2026, 08:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 27, 2026, 01:55 PM UTC
This incident has been resolved.
Major January 21, 2026 x360Sync Issue 17h 14m x360Sync Web (CA)
Started Jan 21, 2026, 07:05 PM UTC· resolved Jan 22, 2026, 12:20 PM UTC
- investigating Jan 21, 2026, 07:05 PM UTC
We are currently investigating this issue.
- monitoring Jan 21, 2026, 07:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 22, 2026, 12:20 PM UTC
This incident has been resolved.
Major January 15, 2026 x360Sync Issue 43m x360Sync Web (US), x360Sync Data Transfer (US)
Started Jan 15, 2026, 09:05 PM UTC· resolved Jan 15, 2026, 09:49 PM UTC
- investigating Jan 15, 2026, 09:05 PM UTC
We are currently investigating an issue related to the inability to access certain team shares in the US.
- monitoring Jan 15, 2026, 09:31 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 15, 2026, 09:49 PM UTC
This incident has been resolved.
Major January 12, 2026 x360Cloud Issue 1d 4h Microsoft 365 Backup (EU)
Started Jan 12, 2026, 10:26 AM UTC· resolved Jan 13, 2026, 03:04 PM UTC
- identified Jan 12, 2026, 10:26 AM UTC
We have identified an issue with Microsoft 365 mail backups in the EU environment. This issue affects only backups for Microsoft 365 mail data and results in a "Partial" backup status for impacted organizations. We are working to resolve the issue and apologize for any inconvenience this may cause.
- monitoring Jan 13, 2026, 10:31 AM UTC
A fix has been implemented and we are monitoring results. It will take a few more hours to generate new backup reports.
- resolved Jan 13, 2026, 03:04 PM UTC
This incident has been resolved.
Major January 2, 2026 x360Recover Issue 5d 1h x360Recover Cloud (US)
Started Jan 02, 2026, 06:05 PM UTC· resolved Jan 07, 2026, 07:20 PM UTC
- identified Jan 02, 2026, 06:05 PM UTC
We have identified the root cause of the x360Recover issue and are now expediting a solution.
- resolved Jan 07, 2026, 07:20 PM UTC
This incident has been resolved.
Major December 16, 2025 x360Recover Issue 2d 6h x360Recover Cloud (EU)
Started Dec 16, 2025, 03:49 PM UTC· resolved Dec 18, 2025, 09:52 PM UTC
- investigating Dec 16, 2025, 03:49 PM UTC
We are investigating an issue with Axcient x360Recover. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
- monitoring Dec 17, 2025, 06:20 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 18, 2025, 01:01 PM UTC
Summary: We have identified the root cause of the ongoing service instability in one of our European data centers. The disruption was triggered by a dual-impact event: an unexpected, sustained, high-volume influx of traffic followed by a localized hardware failure. Action Taken: - Traffic Wave Mitigation: To maintain service availability, we have rerouted the traffic through a specialized network filter set. This allows us to filter out unexpected traffic before it reaches our infrastructure. - Hardware Restoration: On-site technicians and our remote team are working to troubleshoot/replace the faulty equipment to restore firewall stability. - Service Recovery: Most core services are now back online. We are currently addressing the issues related to networking connection slowdowns caused by a large queue of production traffic pending processing. Next Steps: Our engineering team is still fine-tuning networking settings and filters to ensure stability for all application-level traffic.
- resolved Dec 18, 2025, 09:52 PM UTC
This incident has been resolved.
Major December 16, 2025 x360Sync Issue 2d 23h x360Sync Web (EU), x360Sync Data Transfer (EU), x360Sync Collaborative Web Editing (EU), x360Sync Web Preview (EU)
Started Dec 16, 2025, 02:36 PM UTC· resolved Dec 19, 2025, 01:38 PM UTC
- investigating Dec 16, 2025, 02:36 PM UTC
We are investigating an issue with Axcient x360Sync. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
- monitoring Dec 17, 2025, 04:14 PM UTC
We implemented a solution to resolve the issue with x360Sync. We are now monitoring the results. Intermittent issues may still occur.
- monitoring Dec 18, 2025, 01:00 PM UTC
Summary: We have identified the root cause of the ongoing service instability in one of our European data centers. The disruption was triggered by a dual-impact event: an unexpected, sustained, high-volume influx of traffic followed by a localized hardware failure. Action Taken: - Traffic Wave Mitigation: To maintain service availability, we have rerouted the traffic through a specialized network filter set. This allows us to filter out unexpected traffic before it reaches our infrastructure. - Hardware Restoration: On-site technicians and our remote team are working to troubleshoot/replace the faulty equipment to restore firewall stability. - Service Recovery: Most core services are now back online. We are currently addressing the issues related to networking connection slowdowns caused by a large queue of production traffic pending processing. Next Steps: Our engineering team is still fine-tuning networking settings and filters to ensure stability for all application-level traffic.
- monitoring Dec 19, 2025, 12:00 PM UTC
Our engineering team has finished applying the necessary changes to stabilize the traffic. All services should be operational. We are now monitoring the results.
- resolved Dec 19, 2025, 01:38 PM UTC
This incident has been resolved.
Major December 16, 2025 x360Cloud Issue 23d 20h x360Cloud Management Portal (EU), x360Cloud Smart Search (EU), Microsoft 365 Backup (EU), Microsoft 365 Restore (EU) and 2 more
Started Dec 16, 2025, 11:52 AM UTC· resolved Jan 09, 2026, 08:09 AM UTC
- investigating Dec 16, 2025, 02:35 PM UTC
We are investigating an issue with Axcient x360Cloud. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
- investigating Dec 17, 2025, 05:07 PM UTC
We are continuing to investigate this issue.
- monitoring Dec 17, 2025, 06:20 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 18, 2025, 01:02 PM UTC
Summary: We have identified the root cause of the ongoing service instability in one of our European data centers. The disruption was triggered by a dual-impact event: an unexpected, sustained, high-volume influx of traffic followed by a localized hardware failure. Action Taken: - Traffic Wave Mitigation: To maintain service availability, we have rerouted the traffic through a specialized network filter set. This allows us to filter out unexpected traffic before it reaches our infrastructure. - Hardware Restoration: On-site technicians and our remote team are working to troubleshoot/replace the faulty equipment to restore firewall stability. - Service Recovery: Most core services are now back online. We are currently addressing the issues related to networking connection slowdowns caused by a large queue of production traffic pending processing. Next Steps: Our engineering team is still fine-tuning networking settings and filters to ensure stability for all application-level traffic.
- resolved Dec 23, 2025, 05:51 PM UTC
This incident has been resolved.
Major December 9, 2025 Issue on x360 Recover Cloud 2h 2m x360Recover Cloud (US), x360Recover Cloud (EU), x360Recover Cloud (CA)
Started Dec 09, 2025, 02:32 PM UTC· resolved Dec 09, 2025, 04:34 PM UTC
- identified Dec 09, 2025, 02:32 PM UTC
We are currently performing a maintenance to resolve an issue causing taks to hang
- resolved Dec 09, 2025, 04:34 PM UTC
This incident has been resolved.
Major December 3, 2025 x360Portal issue 1d Authentication, Dashboard
Started Dec 03, 2025, 04:01 PM UTC· resolved Dec 04, 2025, 04:39 PM UTC
- investigating Dec 03, 2025, 04:01 PM UTC
On x360Portal, we have an issue with the data synchronization layer. Not affecting other products, however, data changes on the x360Portal might have propagation issues. Team is working hands-on to resolve this ASAP.
- resolved Dec 04, 2025, 04:39 PM UTC
This incident has been resolved.
Critical November 18, 2025 x360Sync Issue 1h 39m x360Sync Web (US), x360Sync Data Transfer (US), x360Sync Collaborative Web Editing (US), x360Sync Web Preview (US)
Started Nov 18, 2025, 04:20 PM UTC· resolved Nov 18, 2025, 06:00 PM UTC
- identified Nov 18, 2025, 04:20 PM UTC
We have identified the root cause of the x360Sync issue and are now expediting a solution.
- monitoring Nov 18, 2025, 04:51 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 18, 2025, 04:52 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 18, 2025, 06:00 PM UTC
This incident has been resolved.
Major November 18, 2025 x360Cloud Issue 10h 1m x360Cloud Management Portal (US), x360Cloud Smart Search (US)
Started Nov 18, 2025, 01:56 PM UTC· resolved Nov 18, 2025, 11:58 PM UTC
- investigating Nov 18, 2025, 01:56 PM UTC
We are investigating an issue with Axcient x360Cloud. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
- monitoring Nov 18, 2025, 03:24 PM UTC
We implemented a solution to resolve the issue with x360Cloud. We are now monitoring the results.
- monitoring Nov 18, 2025, 03:39 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 18, 2025, 11:58 PM UTC
The issue with Axcient x360Cloud is resolved. We apologize for any inconvenience this may have caused you and thank you for your patience and support throughout this process.
Major October 20, 2025 x360Portal and x360Recover Issue 9h 28m Support Ticketing, Axcient Marketing Portal, Axcient Invoicing and Payments, Authentication Token Service and 3 more
Started Oct 20, 2025, 02:06 PM UTC· resolved Oct 20, 2025, 11:34 PM UTC
- investigating Oct 20, 2025, 02:06 PM UTC
We are investigating an issue with Axcient x360Portal and x360Recover. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
- monitoring Oct 20, 2025, 10:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 11:34 PM UTC
This incident has been resolved.
Minor October 20, 2025 x360Sync - 2FA and Email Issue 13h 25m x360Sync Web (US), x360Sync Web (EU), x360Sync Web (CA)
Started Oct 20, 2025, 01:43 PM UTC· resolved Oct 21, 2025, 03:08 AM UTC
- monitoring Oct 20, 2025, 01:43 PM UTC
Third party vendor is having an outage, resulting in x360Sync partial inability to send SMS with 2FA codes and emails. The vendor is working on solving this problem, and we are monitoring the situation.
- resolved Oct 21, 2025, 03:08 AM UTC
The vendor has resolved the issue, we confirmed that SMS with 2FA codes and emails are now being sent normally in all regions.
Minor October 13, 2025 x360Sync Issue 2h 11m x360Sync Web (US)
Started Oct 13, 2025, 03:50 PM UTC· resolved Oct 13, 2025, 06:01 PM UTC
- investigating Oct 13, 2025, 03:50 PM UTC
We are investigating an issue with Axcient x360Sync. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
- monitoring Oct 13, 2025, 05:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 13, 2025, 06:01 PM UTC
This incident has been resolved.