Axcient experienced a major incident on December 9, 2025 affecting x360Recover Cloud (US) and x360Recover Cloud (EU) and 1 more component, lasting 2h 2m. The incident has been resolved; the full update timeline is below.
Affected components
x360Recover Cloud (US)x360Recover Cloud (EU)x360Recover Cloud (CA)
Update timeline
- identified Dec 09, 2025, 02:32 PM UTC
We are currently performing a maintenance to resolve an issue causing taks to hang
- resolved Dec 09, 2025, 04:34 PM UTC
This incident has been resolved.