Axcient experienced a major incident on December 16, 2025 affecting x360Sync Web (EU) and x360Sync Data Transfer (EU) and 1 more component, lasting 2d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 16, 2025, 02:36 PM UTC
We are investigating an issue with Axcient x360Sync. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
- monitoring Dec 17, 2025, 04:14 PM UTC
We implemented a solution to resolve the issue with x360Sync. We are now monitoring the results. Intermittent issues may still occur.
- monitoring Dec 18, 2025, 01:00 PM UTC
Summary: We have identified the root cause of the ongoing service instability in one of our European data centers. The disruption was triggered by a dual-impact event: an unexpected, sustained, high-volume influx of traffic followed by a localized hardware failure. Action Taken: - Traffic Wave Mitigation: To maintain service availability, we have rerouted the traffic through a specialized network filter set. This allows us to filter out unexpected traffic before it reaches our infrastructure. - Hardware Restoration: On-site technicians and our remote team are working to troubleshoot/replace the faulty equipment to restore firewall stability. - Service Recovery: Most core services are now back online. We are currently addressing the issues related to networking connection slowdowns caused by a large queue of production traffic pending processing. Next Steps: Our engineering team is still fine-tuning networking settings and filters to ensure stability for all application-level traffic.
- monitoring Dec 19, 2025, 12:00 PM UTC
Our engineering team has finished applying the necessary changes to stabilize the traffic. All services should be operational. We are now monitoring the results.
- resolved Dec 19, 2025, 01:38 PM UTC
This incident has been resolved.