Axcient experienced a major incident on January 15, 2026 affecting x360Sync Web (US) and x360Sync Data Transfer (US), lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
x360Sync Web (US)x360Sync Data Transfer (US)
Update timeline
- investigating Jan 15, 2026, 09:05 PM UTC
We are currently investigating an issue related to the inability to access certain team shares in the US.
- monitoring Jan 15, 2026, 09:31 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 15, 2026, 09:49 PM UTC
This incident has been resolved.