Resolved after 13 hours 25 minutes, affecting x360Sync Web (US) and x360Sync Web (EU) and 1 more, on October 20, 2025.
The vendor has resolved the issue, we confirmed that SMS with 2FA codes and emails are now being sent normally in all regions.
Affected components
x360Sync Web (US)x360Sync Web (EU)x360Sync Web (CA)
Update timeline
- monitoring Oct 20, 2025, 01:43 PM UTC
Third party vendor is having an outage, resulting in x360Sync partial inability to send SMS with 2FA codes and emails. The vendor is working on solving this problem, and we are monitoring the situation.
- resolved Oct 21, 2025, 03:08 AM UTC
The vendor has resolved the issue, we confirmed that SMS with 2FA codes and emails are now being sent normally in all regions.
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