Axcient experienced a minor incident on October 20, 2025 affecting x360Sync Web (US) and x360Sync Web (EU) and 1 more component, lasting 13h 25m. The incident has been resolved; the full update timeline is below.
Affected components
x360Sync Web (US)x360Sync Web (EU)x360Sync Web (CA)
Update timeline
- monitoring Oct 20, 2025, 01:43 PM UTC
Third party vendor is having an outage, resulting in x360Sync partial inability to send SMS with 2FA codes and emails. The vendor is working on solving this problem, and we are monitoring the situation.
- resolved Oct 21, 2025, 03:08 AM UTC
The vendor has resolved the issue, we confirmed that SMS with 2FA codes and emails are now being sent normally in all regions.