Axcient incident

x360Recover Issue

Major Resolved View vendor source →

Axcient experienced a major incident on January 2, 2026 affecting x360Recover Cloud (US), lasting 5d 1h. The incident has been resolved; the full update timeline is below.

Started
Jan 02, 2026, 06:05 PM UTC
Resolved
Jan 07, 2026, 07:20 PM UTC
Duration
5d 1h
Detected by Pingoru
Jan 02, 2026, 06:05 PM UTC

Affected components

x360Recover Cloud (US)

Update timeline

  1. identified Jan 02, 2026, 06:05 PM UTC

    We have identified the root cause of the x360Recover issue and are now expediting a solution.

  2. resolved Jan 07, 2026, 07:20 PM UTC

    This incident has been resolved.