Axcient incident

x360Sync Issue

Critical Resolved View vendor source →

Axcient experienced a critical incident on November 18, 2025 affecting x360Sync Web (US) and x360Sync Data Transfer (US) and 1 more component, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 04:20 PM UTC
Resolved
Nov 18, 2025, 06:00 PM UTC
Duration
1h 39m
Detected by Pingoru
Nov 18, 2025, 04:20 PM UTC

Affected components

x360Sync Web (US)x360Sync Data Transfer (US)x360Sync Collaborative Web Editing (US)x360Sync Web Preview (US)

Update timeline

  1. identified Nov 18, 2025, 04:20 PM UTC

    We have identified the root cause of the x360Sync issue and are now expediting a solution.

  2. monitoring Nov 18, 2025, 04:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Nov 18, 2025, 04:52 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Nov 18, 2025, 06:00 PM UTC

    This incident has been resolved.