Axcient incident

x360Sync Issue with Web Preview and Collaborative Web Editing

Major Resolved View vendor source →

Axcient experienced a major incident on February 16, 2026 affecting x360Sync Web (US), lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Feb 16, 2026, 03:14 PM UTC
Resolved
Feb 16, 2026, 03:34 PM UTC
Duration
20m
Detected by Pingoru
Feb 16, 2026, 03:14 PM UTC

Affected components

x360Sync Web (US)

Update timeline

  1. investigating Feb 16, 2026, 03:14 PM UTC

    We are investigating an issue with Axcient x360Sync. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.

  2. monitoring Feb 16, 2026, 03:20 PM UTC

    We implemented a solution to resolve the issue with x360Sync. We are now monitoring the results.

  3. monitoring Feb 16, 2026, 03:33 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Feb 16, 2026, 03:34 PM UTC

    The issue with x360Sync is resolved. We apologize for any inconvenience this may have caused you and thank you for your patience and support throughout this process.