Resolved after 7 days 3 hours, affecting x360Cloud Management Portal (EU) and x360Cloud Smart Search (EU) and 1 more, on December 16, 2025.
Summary: We have identified the root cause of the ongoing service instability in one of our European data centers. The disruption was triggered by a dual-impact event: an unexpected, sustained, high-volume influx of traffic followed by a localized hardware failure. Action Taken: - Traffic Wave Mitigation: To maintain service availability, we have rerouted the traffic through a specialized network filter set. This allows us to filter out unexpected traffic before it reaches our infrastructure. - Hardware Restoration: On-site technicians and our remote team are working to troubleshoot/replace the faulty equipment to restore firewall stability. - Service Recovery: Most core services are now back online. We are currently addressing the issues related to networking connection slowdowns caused by a large queue of production traffic pending processing. Next Steps: Our engineering team is still fine-tuning networking settings and filters to ensure stability for all application-level traffic.
Affected components
Update timeline
- investigating Dec 16, 2025, 02:35 PM UTC
We are investigating an issue with Axcient x360Cloud. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
- investigating Dec 17, 2025, 05:07 PM UTC
We are continuing to investigate this issue.
- monitoring Dec 17, 2025, 06:20 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 18, 2025, 01:02 PM UTC
Summary: We have identified the root cause of the ongoing service instability in one of our European data centers. The disruption was triggered by a dual-impact event: an unexpected, sustained, high-volume influx of traffic followed by a localized hardware failure. Action Taken: - Traffic Wave Mitigation: To maintain service availability, we have rerouted the traffic through a specialized network filter set. This allows us to filter out unexpected traffic before it reaches our infrastructure. - Hardware Restoration: On-site technicians and our remote team are working to troubleshoot/replace the faulty equipment to restore firewall stability. - Service Recovery: Most core services are now back online. We are currently addressing the issues related to networking connection slowdowns caused by a large queue of production traffic pending processing. Next Steps: Our engineering team is still fine-tuning networking settings and filters to ensure stability for all application-level traffic.
- resolved Dec 23, 2025, 05:51 PM UTC
This incident has been resolved.
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