Axcient experienced a major incident on January 12, 2026 affecting Microsoft 365 Backup (EU), lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Microsoft 365 Backup (EU)
Update timeline
- identified Jan 12, 2026, 10:26 AM UTC
We have identified an issue with Microsoft 365 mail backups in the EU environment. This issue affects only backups for Microsoft 365 mail data and results in a "Partial" backup status for impacted organizations. We are working to resolve the issue and apologize for any inconvenience this may cause.
- monitoring Jan 13, 2026, 10:31 AM UTC
A fix has been implemented and we are monitoring results. It will take a few more hours to generate new backup reports.
- resolved Jan 13, 2026, 03:04 PM UTC
This incident has been resolved.