Axcient experienced a major incident on February 5, 2026 affecting x360Sync Licensing Service, lasting 1h 23m. The incident has been resolved; the full update timeline is below.
Affected components
x360Sync Licensing Service
Update timeline
- investigating Feb 05, 2026, 07:35 PM UTC
We are currently investigating issues with the licensing service and 2FA SMS delivery.
- identified Feb 05, 2026, 08:17 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 05, 2026, 08:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 05, 2026, 08:59 PM UTC
This incident has been resolved.