Resolved after 9 hours 28 minutes, affecting Support Ticketing and Axcient Marketing Portal and 1 more, on October 20, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Support TicketingAxcient Marketing PortalAxcient Invoicing and PaymentsAuthentication Token ServiceTraining & eLearningAuthenticationDashboard
Update timeline
- investigating Oct 20, 2025, 02:06 PM UTC
We are investigating an issue with Axcient x360Portal and x360Recover. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
- monitoring Oct 20, 2025, 10:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 11:34 PM UTC
This incident has been resolved.
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