Axcient incident

x360Portal and x360Recover Issue

Major Resolved View vendor source →

Axcient experienced a major incident on October 20, 2025 affecting Support Ticketing and Axcient Marketing Portal and 1 more component, lasting 9h 28m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 02:06 PM UTC
Resolved
Oct 20, 2025, 11:34 PM UTC
Duration
9h 28m
Detected by Pingoru
Oct 20, 2025, 02:06 PM UTC

Affected components

Support TicketingAxcient Marketing PortalAxcient Invoicing and PaymentsAuthentication Token ServiceTraining & eLearningAuthenticationDashboard

Update timeline

  1. investigating Oct 20, 2025, 02:06 PM UTC

    We are investigating an issue with Axcient x360Portal and x360Recover. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.

  2. monitoring Oct 20, 2025, 10:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 20, 2025, 11:34 PM UTC

    This incident has been resolved.