Axcient experienced a major incident on November 18, 2025 affecting x360Cloud Management Portal (US) and x360Cloud Smart Search (US), lasting 10h 1m. The incident has been resolved; the full update timeline is below.
Affected components
x360Cloud Management Portal (US)x360Cloud Smart Search (US)
Update timeline
- investigating Nov 18, 2025, 01:56 PM UTC
We are investigating an issue with Axcient x360Cloud. We apologize for any inconvenience this may cause you. We'll update this status page with more information as we learn more.
- monitoring Nov 18, 2025, 03:24 PM UTC
We implemented a solution to resolve the issue with x360Cloud. We are now monitoring the results.
- monitoring Nov 18, 2025, 03:39 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 18, 2025, 11:58 PM UTC
The issue with Axcient x360Cloud is resolved. We apologize for any inconvenience this may have caused you and thank you for your patience and support throughout this process.