Avaya Cloud incident

Customer Journey – Degraded Performance (Prod-NA)

Minor Resolved View vendor source →

Avaya Cloud experienced a minor incident on September 1, 2025, lasting 2h 46m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2025, 10:04 AM UTC
Resolved
Sep 01, 2025, 12:50 PM UTC
Duration
2h 46m
Detected by Pingoru
Sep 01, 2025, 10:04 AM UTC

Update timeline

  1. investigating Sep 01, 2025, 10:04 AM UTC

    A subset of customers may experience latency or intermittent errors in Customer Journey on Prod-NA. No impact to voice calls or historical analytics/data. Core Omni-Channel services remain fully operational. Scope Affected: Customer Journey (Prod-NA) Unaffected: Voice/Calls; Historical Analytics/Data

  2. investigating Sep 01, 2025, 10:09 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 01, 2025, 12:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 01, 2025, 12:50 PM UTC

    This incident has been resolved.