Avaya Cloud incident

Prod-NA: agents may experience delays in workspaces.

Notice Resolved View vendor source →

Avaya Cloud experienced a notice incident on September 26, 2025 affecting Voice - North America (NA) and Email - North America (NA) and 1 more component, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2025, 07:21 PM UTC
Resolved
Sep 26, 2025, 08:23 PM UTC
Duration
1h 1m
Detected by Pingoru
Sep 26, 2025, 07:21 PM UTC

Affected components

Voice - North America (NA)Email - North America (NA)Chat - North America (NA)Messaging - North America (NA)Analytics - North America (NA)

Update timeline

  1. investigating Sep 26, 2025, 07:21 PM UTC

    We are investigating a possible issue. During this time agents may experience delays in workspaces.

  2. identified Sep 26, 2025, 08:15 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 26, 2025, 08:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 26, 2025, 08:23 PM UTC

    This incident has been resolved.