Aiwyn Outage History

We are still working to restore the Aiwyn Firm Portal and Client Portal. Both are still unavailable in the Production and Staging environments. We've made progress and have identified the issue, but we expect both portals to stay unavailable until tomorrow, Friday, September 25. We'll post our next update by 9:00 a.m. ET tomorrow, or sooner if service resumes. Thank you for your patience while our team works to restore service safely.

We are currently experiencing an outage affecting the Aiwyn staging environment, caused by a broader Google Cloud Platform networking incident in the us-central1 region. *** Production is not affected and remains available. *** Our team is actively working on a resolution alongside Google Cloud. We do not have an estimated time to restoration at this point, and will post updates as we learn more. We apologize for the disruption.

We are investigating a potential backlog that began at approximately 03:00 AM ET. New and updated data may be delayed between third party Practice Management Systems and Aiwyn. Impact: - Recent updates to client and engagement information may be delayed. - Invoices may show outdated or missing information if they rely on the most recent updates. - Account balances and statements may not reflect the latest activity. - Some reports may be missing the most recent data. Our team is actively working to resolve this and restore normal updates as quickly as possible. We'll post another update as soon as we have more information.

We have identified and fixed the issue. The backlog is decreasing, but it will take some time to be fully caught up. We will provide another update when the data sync is fully caught up.

We're investigating an issue causing some users to see incorrect or missing permissions in the Aiwyn Firm Portal, which may affect access to projects and other features. We've identified the root cause and are working to restore affected accounts. We will provide updates as we have more information.

We are continuing to work on a fix for this issue.

Automatic invoice syncing from SharePoint servers is temporarily unavailable due to a connection issue. The issue has been identified and we are currently working on a resolution.

Aiwyn's technical teams have identified an issue with certain functions failing to load or erroring. This includes engagement letters, projects and contact records. Our teams are urgently working on a fix and we will notify you as soon as it's been released and all functionality is restored. If you have any other questions in the interim please contact [email protected], thank you.

The client portal is still operational, clients are able to access and sign engagement letters and process payments. Some functions like accessing and upload requests are not accessible.

The issue has been identified and a fix is being implemented. We will provide updates as more information becomes available.

We have identified the source of the issue that caused some statements to be sent to unintended recipients and included incorrect invoice information. Our team is actively working on a resolution and taking steps to prevent further impact. We will continue to provide updates as progress is made.

We have identified the source of the issue that caused some statements to be sent to unintended recipients and included incorrect invoice information. As part of our resolution efforts, automated statements scheduled for today will not be sent. Our team is actively working toward a resolution and taking steps to ensure this does not recur. We will provide further updates as progress continues.

We’ve confirmed this is not a system-wide issue and have contacted all affected firms. We’ll provide another update once automated statement delivery has resumed and the issue is fully resolved.

We are currently experiencing a delay in settlements expected this morning due to an issue with the Federal Reserve’s delivery of the March 2 end-of-day ACH distribution files. This is an industry-wide issue and is not specific to Aiwyn. We are actively monitoring updates from the Federal Reserve and tracking the status on their service page: https://www.frbservices.org/app/status/outage.do?oId=145787 We will provide an update as soon as the issue is resolved and settlement processing resumes. We understand the importance of timely settlements and appreciate your patience. If you have any questions, please contact our Support team.

The issue has been identified and we are currently working on a fix.

We have identified the cause of the Taxpayer signature missing errors impacting Tax File automations. Our Engineering team is actively working on implementing a fix. At this time, we are continuing to monitor automation processing and overall system performance while remediation efforts are underway.

The issue has been identified and we are working on a solution. If you see a loading screen that does not progress after signing in, this may be caused by having the portal open in multiple tabs. To resolve this: • Close any other open tabs • In your browser’s address bar, remove everything after /client-portal and reload the page or • If you are accessing via a Secure Link, update the URL to end in /client-portal/secureLink and reload If the issue persists, logging out and signing back in (or opening the link in a new/private browser window) should restore access.

Aiwyn is aware of and monitoring reports of delayed payment deposits for November 5th, 2025. Our payment processor Stripe, which facilitates the movement and deposit of funds is diligently investigating delayed payment deposits. All other Aiwyn functionality, including the firm and client portal and any integrations are fully functioning as expected. As soon as we have more information on delayed deposits we will let you know. We appreciate your patience, and if you have any questions in the interim please contact [email protected].

We are continuing to work on a fix for this issue.

We've identified an issue with our automated process that ingests data from Practice Management systems into Aiwyn. Overnight updates to clients, contacts and AR data are severely delayed by multiple hours. Our technical teams are working diligently to address this issue and we will provide an update within the next 2 hours. If you have any further questions please contact our support team at [email protected]. Thank you.

Our technical teams are continuing to work to address the impact of delayed data updates. We appreciate your patience and apologize for the delay and impact this may be causing for you and your clients. We will provide another update in the next 4 hours, if you have any further questions please contact [email protected].

The Digilence release automation functionality is currently paused while we investigate an issue with release. Our team has identified the errors related to recent maintenance and are in the process of designing and implementing a fix. As a precaution, we've temporarily paused the release automations. Once the fix has been deployed we will promptly resume the automations for all accounts. We appreciate your patience and understanding and will work to provide an update later this morning. If you have any questions please contact [email protected].

Hello, We want to provide you with an update regarding the intermittent issues affecting access to the client portal. Our engineering team has identified the root cause of the issue and is actively implementing a resolution. We are making steady progress and expect normal access to be fully restored shortly. We truly appreciate your patience and understanding as we work to ensure a smooth experience moving forward. Another update will follow once the resolution is complete. Thank you,