Aiwyn experienced a major incident on September 18, 2025 affecting Aiwyn Client Payment Portal and Aiwyn Firm Portal and 1 more component, lasting 10h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 18, 2025, 01:55 PM UTC
We've identified an issue with our automated process that ingests data from Practice Management systems into Aiwyn. Overnight updates to clients, contacts and AR data are severely delayed by multiple hours. Our technical teams are working diligently to address this issue and we will provide an update within the next 2 hours. If you have any further questions please contact our support team at [email protected]. Thank you.
- identified Sep 18, 2025, 05:37 PM UTC
Our technical teams are continuing to work to address the impact of delayed data updates. We appreciate your patience and apologize for the delay and impact this may be causing for you and your clients. We will provide another update in the next 4 hours, if you have any further questions please contact [email protected].
- resolved Sep 18, 2025, 11:55 PM UTC
Thank you again for your patience today while our team worked to resolve this issue. All delayed records have been successfully processed and everything is processing as expected now. If you have any further issues or questions please contact our team at [email protected]