Temporary Service Disruption: Client Portal Access

Update timeline

1. investigating May 05, 2025, 06:17 PM UTC

   Hello, We are currently experiencing intermittent issues affecting access to the client portal. Some users may encounter difficulty viewing invoices or completing payments. Our engineering team is actively working to resolve the issue as quickly as possible. We appreciate your patience and will provide updates as soon as service is fully restored. Thank you for your understanding.

2. identified May 05, 2025, 07:15 PM UTC

   Hello, We want to provide you with an update regarding the intermittent issues affecting access to the client portal. Our engineering team has identified the root cause of the issue and is actively implementing a resolution. We are making steady progress and expect normal access to be fully restored shortly. We truly appreciate your patience and understanding as we work to ensure a smooth experience moving forward. Another update will follow once the resolution is complete. Thank you,

3. monitoring May 05, 2025, 09:22 PM UTC

   Hello, We’d like to share an update regarding the recent intermittent issues affecting access to the client portal. Our engineering team has implemented a fix, and we are now closely monitoring the system to ensure stability and full functionality. At this time, access appears to be restored, and no new issues have been reported. We truly appreciate your patience and understanding throughout this process. We’ll continue to keep a close eye on performance and will provide a final confirmation and summary once we’ve completed our monitoring. Thank you,

4. resolved May 05, 2025, 09:53 PM UTC

   Hello, We’re pleased to share that the issues impacting the client portal have been fully resolved. Our engineering team identified the root cause as a communication delay between two of our internal systems which intermittently impacted portal performance. A fix has been implemented to prevent this from occurring again, and we’re currently introducing additional measures to improve system resilience moving forward. We’ve also closely monitored the system since the fix was applied, and we’re happy to report continued stability with no further disruptions. Thank you again for your patience and support as we worked through this issue. If you experience any further problems, please don’t hesitate to reach out to [email protected]. Thank you!